Alana Thomason
Sheridan,AR
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
Overview
9
9
years of professional experience
Work History
Optical Technician
Sheridan Eye Care
07.2025 - Current
- Assisted in assembling optical devices and ensuring quality standards.
- Learned to operate various optical testing equipment for accuracy verification.
- Supported senior technicians in diagnosing and repairing optical instruments.
- Maintained clean and organized work area to promote safety and efficiency.
Teller
Peoples Bank
02.2023 - 05.2025
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record keeping.
- Assisted customers with account inquiries, providing exceptional service and resolving issues promptly.
- Maintained knowledge of bank products, offering tailored solutions to meet customer needs.
- Collaborated with team members to enhance workflow and improve customer service experiences.
- Supported training initiatives for new tellers, fostering a collaborative learning environment.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
Chiropractic Assistant
Power Chiropractic & Wellness
11.2023 - 02.2024
- Assisted patients with intake processes, ensuring accurate information gathering and smooth transitions.
- Managed appointment scheduling to optimize clinic operations and enhance patient flow.
- Coordinated with chiropractic staff to prepare treatment areas and maintain equipment hygiene.
- Educated patients on treatment plans and exercises, fostering understanding and compliance.
C.N.A.
Perry County Nursing Home
11.2016 - 11.2023
- Assisted residents with daily living activities, enhancing comfort and quality of life.
- Monitored vital signs, ensuring timely reporting of changes to nursing staff.
- Administered prescribed medications in adherence to safety protocols and regulations.
- Collaborated with interdisciplinary team members to create personalized care plans for residents.
Education
High School Diploma - General Education
Perryville High School
Perryville05.2014
Skills
- Customer service
- Optical sales
- Optical measurements
- Optical dispensing
- Payment collection
- Insurance processing
- Strong work ethic
- Willing to learn
- Teamwork
- Problem-solving
- Attention to detail
- Multitasking
Timeline
Optical Technician
Sheridan Eye Care
07.2025 - Current
Chiropractic Assistant
Power Chiropractic & Wellness
11.2023 - 02.2024
Teller
Peoples Bank
02.2023 - 05.2025
C.N.A.
Perry County Nursing Home
11.2016 - 11.2023
High School Diploma - General Education
Perryville High School
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