Alana Torres
Boise,ID
Summary
Proven problem-solver and team player, excelled at In-N-Out Burger by enhancing operational efficiency and customer satisfaction. Skilled in safe food handling and stock organization, with a strong work ethic and positive attitude. Demonstrated ability to manage high-stress situations, improving loyalty and business outcomes at GearUp by Design.
Overview
7
7
years of professional experience
Work History
Food Handler
In-N-Out Burger
10.2021 - Current
- Collaborated with team members to maintain a smooth workflow during peak service hours, contributing to an efficient operation.
- Consistently maintained a positive attitude and strong work ethic, contributing to a high-performing team environment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Assisted in inventory management, ensuring adequate stock levels and timely reordering of supplies.
- Certified in handling money
Customer Service Representative
GearUp by Design
04.2018 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Delivered product in a timely manner
Education
High School Diploma -
Shadow Ridge High School
Las Vegas, NV05-2023
Skills
- Safe food handling
- Hygiene practices
- Stock organization
- Staff training and development
- Quality control standards
- Positive attitude
- Strong work ethic
- Problem-solving
- Friendly and outgoing
- Multitasking
- Ordering and purchasing stock
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Food Handler
In-N-Out Burger
10.2021 - Current
Customer Service Representative
GearUp by Design
04.2018 - 05.2019
High School Diploma -
Shadow Ridge High School