Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alana Walton

Assistant manager
Panama City,FL

Summary

Dynamic Front Office Manager at Grocery Outlet with a proven track record in customer service and cash handling. Expert in till balancing and deposit management, ensuring financial accuracy and enhancing customer satisfaction. Recognized for exceptional time management skills, contributing to a seamless front office operation. Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Assistant Store Manager

Piggly Wiggly Supermarket
06.2025 - Current

Time management

Over see each department to ensure efficiency

Oversee cash office and front end

Cash handling

Deposits

Cashier as needed

Front Office Manager

Grocery Outlet
Panama City
10.2004 - 05.2025
  • Customer service
  • Counting money
  • Balance tills
  • Making deposits
  • Cashier
  • Time management
  • Oversaw daily front office operations, ensuring seamless customer service and efficient workflow.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Developed and enforced front office policies that ensured consistent and high-quality guest experience.
  • Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.

Education

High School Diploma -

AD Harris High School
05-2004

Skills

  • Customer service
  • Cash handling
  • Till balancing
  • Deposit management

Timeline

Assistant Store Manager

Piggly Wiggly Supermarket
06.2025 - Current

Front Office Manager

Grocery Outlet
10.2004 - 05.2025

High School Diploma -

AD Harris High School
Alana Walton Assistant manager