Summary
Overview
Work History
Education
Skills
Leadership Experience
Timeline
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Alana West

Alana West

Summary

Alana is a persistent leader eager to lead and grow organizations. She is very skilled in strategic planning, problem-solving, and communication. With a good understanding of business principles, project management, and team leadership, followed by her collaborative work ethic, she will be an exceptional addition to any organization.

Overview

6
6
years of professional experience

Work History

Delivery Driver

Transglobal Port Aurther
Katy, TX
08.2023 - Current

General Student Worker

Sam Houston State University Food Pantry
Huntsville, TX
01.2021 - 05.2023
  • Answered customer questions about program eligibility and maintained pantry records.
  • Stocked canned goods, boxed items, refrigerated perishables and other shelf items throughout shift, removing empty food cartons and breaking down boxes as necessary.
  • Greeted customers and assisted with sign-in at registration desk, verifying accurate personal information relevant to qualification to receive services.

Cashier/Bagger/Stocker

Kroger's Grocery
Willis, TX
01.2020 - 06.2020
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Bagged customer items in alignment with industry best practices.
  • Loaded packages and bags into shopping carts and transferred goods to customer vehicles.
  • Stocked shelves with new merchandise and checked for outdated or damaged items.
  • Received and counted stock items, recording data manually or on computer for inventory purposes.

Cashier

Home Depot
Houston, TX
02.2019 - 08.2019
  • delivered a high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.

Cashier

Taco Cabana
Houston, TX
01.2018 - 11.2018
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Collected payments and provided accurate change.
  • Answered customer questions and provided store information.

Education

Bachelor of Science - Criminal Justice(4x Deans List,2x President List)

Sam Houston State University
Huntsville, TX
05.2023

High School Diploma -

Alief Hastings High School
Houston, TX
05.2019

Master of Science - Forensic Psychology

Grand Canyon University
Phoenix, AZ

Skills

  • MS Office
  • Scheduling and Calendar Management
  • Teamwork and Collaboration
  • Customer Service
  • Deadline Adherence
  • Problem-Solving
  • Work Planning and Prioritization
  • 50 wpm Typing Speed

Leadership Experience

Chief of Staff|Student Government Association - Sam Houston State University

 Huntsville, TX - May 2022/May 2023

  • Coordinated office events, seminars, and meetings for staff and clients.
  • Attended meetings to make informed business decisions, provide administrative support, and evaluate progress toward goals and objectives.
  • Encouraged coordination and cooperation among departments and the continuous review of interdepartmental processes to support quality control and improvement.
  • Created organized filing system to manage department documents.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel

Executive Board Treasurer|Student Organization- Music Nation 

Huntsville, TX - August 2020/May 2021

  • Accurately completed financial statement audits and thoroughly reviewed the results.
  • Led financial planning and forecasting process to allocate resources in line with business demands.
  • Supervised accurate, efficient, and compliant completion of monthly financial reporting packages.

Executive Board Membership Coordinator|Student Organization - Music Nation

Huntsville, TX - August 2021/May 2022

  • Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
  • Maintained membership database, ensuring that all information was current and accurate.
  • Developed and updated databases to handle membership demands.

Executive Board President |Student Organization - Music Nation

Huntsville, TX - August 2022/May 2023

  • Contributed to values, goals and strategic vision of the organization.
  • Managed workflow and calendars of executive board members to ensure perfect meeting times.
  • Led the organization in setting goals and strategies.
  • Represented organization at all events and collaborations.
  • Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term organizational objectives, providing the organization with strong and sustainable leadership.

Executive Board Partnership Chair|Student Organization - Reality Check

Huntsville, TX - January 2023/May 2023

  • Established and maintained strong relationships with other student organizations and
  • Built strong relationships, acknowledged contributions, and reached out for specific needs with other student organizations.
  • Responded to partner requests, offering excellent support and recommendations to ensure perfect understanding.

Executive Board Assistant Treasurer|Student/National Organization - NAACP 6816

Huntsville, TX - January 2023/May 2023

  • Assisted in managing balance amounts by evaluating reports and determining collection statuses.
  • Assisted in preparing and presenting financial reports to inform other executive board members of financial status.
  • Assisted in providing treasury and cash management by overseeing the reconciliation of banking activity, credit card processing, and sales.

Timeline

Delivery Driver

Transglobal Port Aurther
08.2023 - Current

General Student Worker

Sam Houston State University Food Pantry
01.2021 - 05.2023

Cashier/Bagger/Stocker

Kroger's Grocery
01.2020 - 06.2020

Cashier

Home Depot
02.2019 - 08.2019

Cashier

Taco Cabana
01.2018 - 11.2018

Bachelor of Science - Criminal Justice(4x Deans List,2x President List)

Sam Houston State University

High School Diploma -

Alief Hastings High School

Master of Science - Forensic Psychology

Grand Canyon University
Alana West