Alana White
Peebles
Summary
Motivated individual with a background in customer service and team collaboration. Recognized for strong communication skills and commitment to service quality, ready to contribute to improving organizational performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Long's Retreat Family Resort
Latham
04.2025 - Current
- Assisted guests with inquiries and provided information about resort amenities.
- Collaborated with team members to improve service quality and increase efficiency.
- Provided actionable feedback to management to enhance guest experience initiatives.
- Facilitated interdepartmental communication to streamline guest services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong customer relationships to encourage repeat business.
Manager
Gold Star Chili
Seaman
03.2021 - Current
- Supervised daily operations to optimize restaurant workflow and enhance service delivery.
- Trained and mentored staff on customer service best practices to improve guest satisfaction.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted performance evaluations to enhance team effectiveness and morale.
- Resolved customer complaints to maintain a positive dining experience.
- Managed inventory levels and coordinated supply orders to ensure consistent kitchen operations.
- Implemented safety and sanitation protocols in food preparation areas.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
Education
High School Diploma -
North Adams High School
Seaman, OH05-2022
Skills
- Customer relationship management
- Conflict resolution
- Communication skills
- Active listening
- Adaptability to change
- Problem solving
- Team collaboration
- Organizational skills
- Coordination
- Training and mentoring
- Experience optimization
- Quality enhancement
- Performance evaluation
- Emotional insight
- Team development
- Inventory management
Certification
ServSafe Certification
Timeline
Customer Service Representative
Long's Retreat Family Resort
04.2025 - Current
Manager
Gold Star Chili
03.2021 - Current
High School Diploma -
North Adams High School