Alana Williams
Jacksonville,FL
Summary
Dedicated professional with a proven track record at UF Health Jacksonville, excelling in patient care and customer service excellence. Leveraged compassion, empathy, and vital signs monitoring to enhance patient satisfaction and safety. Demonstrated exceptional teamwork and problem-solving abilities, contributing to a positive and efficient working environment.
Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
3
3
years of professional experience
Work History
CNA
UF Health Jacksonville
11.2023 - 02.2024
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Cashier
Winn-Dixie Stores Inc.
07.2021 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Education
No Degree - CNA LICENSE
FIRST COAST CNA
3728 Philips Hwy Suite #208-2023
High School Diploma -
SAMUEL W. WOLFSON HIGH SCHOOL FOR ADVANCED STUDIES
700 POWERS AVENUE 05-2023
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- HIPAA compliance
- Basic life support
- Feeding assistance
- Dressing assistance
- Patient transfers
- Problem-solving
- Wound care
- Team collaboration
- Patient advocacy
- Recording vital signs
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Money handling
- Customer service excellence
- Written and verbal communication
- Professionalism and courtesy
Timeline
CNA
UF Health Jacksonville
11.2023 - 02.2024
Cashier
Winn-Dixie Stores Inc.
07.2021 - 11.2023
No Degree - CNA LICENSE
FIRST COAST CNA
High School Diploma -
SAMUEL W. WOLFSON HIGH SCHOOL FOR ADVANCED STUDIES
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