ALANA YAZZIE
INTOUCH CX, MESA AZ
Mesa,AZ
5
years of professional experience
High Customer Satisfaction Ratings: Consistently achieved a customer satisfaction score of over 90%, reflecting strong communication skills and problem-solving abilities.
Training and Mentorship: Assisted in training new team members, sharing best practices and improving overall team performance.
Recognition for Excellence: Received employee of the month awards multiple times for outstanding service and dedication to customer satisfaction.
Conflict Resolution: Successfully resolved complex customer issues, maintaining a positive brand image and customer loyalty.
Track Team Leader: Served as team captain for the college track team, fostering team spirit and discipline among teammates.
Work History
APPLE CASH SUPPORT:GREEN DOT BANK CSR
1 Year 11 Months- Inbound Call Center: Help customers with Apple cash issues such as transactions, account restrictions, disputes and scams.
- Assisting customers with sending/receiving money, making purchases, transferring money, getting cash back, making payments and requesting money.
HEALTH INSURANCE CSR
1 Year 6 Months- High volume of inbound calls, Descalate calls/issues.
- Process application for healthcare coverage.
- Process life events changes, demographic updates, disenrollment requests, and SEP.
CASHIER/PROCESSING ASSOCIATE
10 Months- Cashier/Processing/Markdown/Sales floor associate.
- Maintain a clean and organized store environment, interacting with customers, assisting with sales, accurately ringing up purchases and returns.
- Ensuring a positive shopping experience by adhering to company standards and customer service practices.
Education
Associate of Science - General Studies
General Studies Associate Degree, JR Student Athlete
Skills
Achieved team success through strategic collaboration and effective communication.
Elevated professionalism within the team
leading to higher client satisfaction.
Demonstrated a strong work ethic
resulting in timely project completions.
Timeline
APPLE CASH SUPPORT:GREEN DOT BANK CSR
INTOUCH CX, MESA AZ
09.2024 - CurrentRead More
HEALTH INSURANCE CSR
MAXIMUS FEDERAL, LAWRENCE KS
10.2022 - 04.2024Read More
CASHIER/PROCESSING ASSOCIATE
HOMEGOODS, LAWRENCE KS
09.2021 - 07.2022Read More
HASKELL INDIAN NATIONS UNIVERSITY
Associate of Science from General Studies
Read More