Alanah Doherty
Los Angeles,CA
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining a clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Dbar
Boston, MA
01.2024 - 09.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bartender
White Mountain Tavern
Lincoln, NH
01.2020 - 12.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
Store Manager
Rent-A-Center
Littleton, NH
11.2018 - 01.2023
- Customer Account Management
- New Employee Recruitment and Retention
- Sales and Collections Training for New Employees
- Customer Service Training for New Employees
- Staff Schedules
- Payroll Management
- Budget Management
- Inventory Management
- Profit & Loss Reports
- Sales Coordination
- Event Planning and Coordination
Front Desk Manager
Woodwards Resort
Lincoln, NH
01.2017 - 09.2018
- Reservation Scheduling
- Payment Collections
- Auditing Daily Revenue
- Customer Engagement
- Event & Function Coordination
- Cash Handling
- Employee Scheduling
- Bookkeeping
- Managing Stock Orders
- New Employee Training
Front Desk Associate/ Night Audit
Pollard Brook InnSeason Resort
Lincoln, NH
01.2017 - 10.2017
- Reservation Scheduling
- Payment Collections
- Auditing Daily Revenue
- Customer Engagement
- Event & Function Coordination
- Cash Handling
- Employee Scheduling
- Bookkeeping
- Managing Stock Orders
- New Employee Training
CNA - Certified Nursing Assistant
Abba Home Health
Boston, MA
01.2013 - 01.2016
- Assisted with Activities of Daily Living (ADL)
- Assisted with Range of Motion (ROM) exercises
- Accompanying clients to and from appts
- Providing Companionship to Residents
- Medical administration
- Hospice Care
Education
Gorgitender’s Bartending Academy -
Gorgitender’s Bartending Academy
Baltimore, MD08.2023
Associate - Business Administration
White Mountains Community College
Littleton, NH11.2019
Skills
- Efficient in computer software
- Computer Data Entry
- Customer service
- Work ethic
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Front Desk
- Front Office
- Auditing
- Sales Management
- Profit & Loss
- Inventory Management
- Management
- Managing a staff of 5 employees
- Marketing & Advertising
- Event Planning
- Balloon Designs
- Bartending
- Mixology - Craft Cocktails
- Efficiently providing commendable service is a fast paced setting
- Customer retention
- Guest Satisfaction
- Positive Deescalation tactics of intoxicated patrons
- Upselling
Certification
- Home Health Aide - Current
- CNA - Present
- TIPS
- Bartending License
Assessments
Management & Leadership Skills: Impact & Influence, Proficient, 06/01/20
Personal Information
- Available: ASAP
- Willing To Relocate: True
- Authorized To Work: True
Timeline
Bartender
Dbar
01.2024 - 09.2024
Bartender
White Mountain Tavern
01.2020 - 12.2023
Store Manager
Rent-A-Center
11.2018 - 01.2023
Front Desk Manager
Woodwards Resort
01.2017 - 09.2018
Front Desk Associate/ Night Audit
Pollard Brook InnSeason Resort
01.2017 - 10.2017
CNA - Certified Nursing Assistant
Abba Home Health
01.2013 - 01.2016
Associate - Business Administration
White Mountains Community College
Gorgitender’s Bartending Academy -
Gorgitender’s Bartending Academy