Madisyn Niles
Benton
Summary
Dynamic and results-driven professional with extensive experience in customer service at Hawks Nest. Proven ability to enhance guest satisfaction through strong multitasking and effective team collaboration. Skilled in data entry and maintaining compliance with HIPAA requirements, ensuring a seamless and organized workflow in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Waitress
Hawks Nest
05.2023 - 07.2025
- Delivered prompt and attentive service to enhance guest satisfaction and retention.
- Coordinated with kitchen staff to ensure timely order delivery and quality control.
- Monitored dining area for cleanliness and safety, complying with health regulations.
- Resolved customer complaints efficiently, ensuring a positive dining experience.
- Processed customer payments accurately, handling cash and credit transactions.
- Collaborated with team members to streamline service during peak hours.
Physical Therapist Assistant
Orthopedic Physical Therapy
12.2024 - 06.2025
- Supported physical therapists by preparing treatment areas and ensuring necessary equipment was readily available.
- Performed administrative tasks such as filing, faxing, and scanning to streamline office operations.
- Facilitated scheduling of patient appointments to optimize clinic workflow and enhance patient experience.
Server
Belanger's Drive in
03.2022 - 07.2024
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on menu items and service protocols.
- Processed customer orders accurately, ensuring timely delivery of food and beverages.
- Managed cash register operations, handling payments and providing change efficiently.
Education
No Degree - Health Sciences
University of Southern Maine
Portland, Maine, ME05-2029
High School Diploma -
Lawrence High School
Fairfield, ME06-2025
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Time Management
- HIPAA requirements
- Data entry
- Telephone skills
- Organization skills
- Efficient in computer software
Timeline
Physical Therapist Assistant
Orthopedic Physical Therapy
12.2024 - 06.2025
Waitress
Hawks Nest
05.2023 - 07.2025
Server
Belanger's Drive in
03.2022 - 07.2024
No Degree - Health Sciences
University of Southern Maine
High School Diploma -
Lawrence High School