Alanah Turner
Summary
Associate Care and Support Specialist focused on performance management and associate concern investigations. Coaching both field and corporate associates and managers with navigating difficult conversations and performance management. Making appropriate recommendations for accountability measures and documentation following an investigation. Assisting leaders with facilitating and executing performance improvement plans.
Overview
9
9
years of professional experience
Work History
Associate Care and Support Specialist
Ulta Beauty Inc.
Bolingbrook, Illinois
10.2022 - 07.2026
- Assisted in conflict resolution between staff and management.
- Maintained records of employee grievances and resolutions.
- Advised managers on effective communication techniques for handling difficult situations involving employees.
- Assisted in performance review processes to evaluate employee contributions and growth.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Facilitated employee communication regarding policies and procedures.
HRSC Advisor
Ulta Beauty
Bolingbrook, IL
10.2021 - 10.2022
- Providing essential support to address individual HR needs of employees.
- Working cross-functionally to optimize efficiency and execute on HR business processes.
- Providing tier 1 support to both in store, corporate and DC partners.
- Assisting with policy and procedure questions from associates and field management.
- Providing assistance and coaching to stores and corporate partners resolving concerns, and escalating questions to the appropriate tier 2 teams.
- Ensuring that all concerns are handled within 24-72 hour service level agreement.
- Utilizing store knowledge to assist HRSC, corporate partners and stores in understanding the Why behind procedures, as well as common concerns and issues in store that impact at a corporate level.
Co-Sales Manager
Ulta Beauty Inc.
Winston-Salem, NC
03.2020 - 09.2021
- Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
- Stayed up-to-date on extensive company products and services.
- Established customer-centric focus throughout the store culture to build loyalty and retention.
- Tracked weekly sales to generate reports for business development planning.
- Created a monthly newsletter dedicated to Diversity and Inclusion for the district to utilize in order to better educate management and staff.
- Oversaw daily staffing needs and handled scheduling for store employees.
- Worked in tandem with General Manager in order to uphold daily expectations.
Diversity & Inclusion Champion
Ulta Beauty Inc.
Winston-Salem, NC
12.2018 - 09.2021
- Created a monthly newsletter for both store level and district level use.
- Cultivated a safe space with employees to ensure a strong culture of D&I.
- Maintained an 'open door' policy within district in order to better educate general managers on current and important topics.
- Established measures to promote diversity and drive equal access to opportunity and advancement.
Retail Sales Manager
Ulta Beauty Inc.
Winston-Salem, NC
03.2018 - 03.2020
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Recruited, interviewed and hired talented people offering experience and key selling capabilities to company.
- Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Beauty Advisor
Ulta Beauty Inc.
Winston-Salem, NC
06.2017 - 03.2018
Skills
- Performance management
- Effective communication
- Coaching and mentoring
- Performance improvement strategies
- Disciplinary action management
- Employee relations
- Conflict resolution
- HR policy interpretation
- Personnel Engagement
- Cross-Functional Collaboration
- Critical Thinking
- Problem-Solving
- Sales tracking
- Rapport and relationship building
- Recruiting and hiring
- Compelling leadership skills
- Training & Development
- Diversity & Inclusion
- Social media savvy
- Store display management
Timeline
Associate Care and Support Specialist
Ulta Beauty Inc.
10.2022 - 07.2026
HRSC Advisor
Ulta Beauty
10.2021 - 10.2022
Co-Sales Manager
Ulta Beauty Inc.
03.2020 - 09.2021
Diversity & Inclusion Champion
Ulta Beauty Inc.
12.2018 - 09.2021
Retail Sales Manager
Ulta Beauty Inc.
03.2018 - 03.2020
Beauty Advisor
Ulta Beauty Inc.
06.2017 - 03.2018