Summary
Overview
Work History
Education
Skills
Timeline
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Alana Hanke

Summary

Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.

Overview

2
2
years of professional experience

Work History

Barista

Caffe Connection
11.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.

Outdoor Logistics Coordinatior

Florida Atlantic University-Recreation & Fitness Center
08.2024 - 08.2025
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Managed cross-functional teams for efficient project execution and timely completion.
  • Maintained climbers' safety when using outdoor gear.

Crew Member

Firehouse Subs
06.2023 - 05.2024
  • Handled customer complaints professionally and courteously.
  • Planned for potential problems that may arise during the shift.
  • Communicated with customers regarding orders, comments, and complaints.
  • Adhered to company policies and procedures while completing daily tasks.
  • Bradley L. 865-776-6077

Education

Bachelor of Science -

Florida Atlantic University
Boca Raton, Florida
05.2028

High School Diploma - undefined

Frank W. Springstead High School
Spring Hill, Florida
05.2024

Skills

  • Customer engagement
  • Order Management
  • Clear Communication
  • Positive Attitude
  • Telephone Etiquette
  • Time Management
  • Teamwork and Collaboration
  • Friendly and outgoing
  • Time management
  • Exceptional customer service

Timeline

Barista

Caffe Connection
11.2024 - Current

Outdoor Logistics Coordinatior

Florida Atlantic University-Recreation & Fitness Center
08.2024 - 08.2025

Crew Member

Firehouse Subs
06.2023 - 05.2024

High School Diploma - undefined

Frank W. Springstead High School

Bachelor of Science -

Florida Atlantic University

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