Alana Marie Spellman Spellman
ashland, oregon
Summary
Dynamic and detail-oriented professional with a strong background in customer service at Mama Bella's Bakery. Proven ability to enhance guest experiences through effective communication and multitasking. Skilled in maintaining cleanliness and sanitation, ensuring a welcoming environment. Adaptable team player committed to delivering high-quality service and fostering positive relationships. Excel at managing guest interactions and ensuring seamless operations while maintaining welcoming atmosphere. Committed to providing exceptional service. .
Overview
3
3
years of professional experience
Work History
Host, Expo
Northwest Pizza
06.2024 - 08.2024
- Greeted and welcomed guests, ensuring positive first impressions upon arrival.
- Managed seating arrangements efficiently to optimize guest flow and minimize wait times.
- Assisted with menu explanations, enhancing customer understanding of offerings.
- Coordinated with servers and kitchen staff to facilitate smooth service operations.
- Monitored dining area to maintain cleanliness and ambiance for guest comfort.
- Handled reservations and walk-ins, improving overall guest experience consistency.
Customer Service Representative
Mama Bella's Bakery
06.2022 - 12.2022
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Housekeeper
Stratford Inn
03.2022 - 09.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Prep Cook
RAW
01.2022 - 03.2022
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Contributed to a positive work atmosphere through effective communication and teamwork among staff members.
- Followed orders from head chef to establish productive and timely preparation of meals.
- Supported the success of daily operations by assisting chefs with ingredient prep work as needed.
Education
Bachelor of Science - Nursing
Southern Oregon University
Ashland, OR06-2028
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Effective multitasking
- Cleaning and sanitation
Timeline
Host, Expo
Northwest Pizza
06.2024 - 08.2024
Customer Service Representative
Mama Bella's Bakery
06.2022 - 12.2022
Housekeeper
Stratford Inn
03.2022 - 09.2022
Prep Cook
RAW
01.2022 - 03.2022
Bachelor of Science - Nursing
Southern Oregon University
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