Alando Mason
Summary
With a proven track record at Covenant Health Systems, I excel in physical security and customer service, ensuring high standards of protection while fostering positive relationships. My experience spans from managing security operations to driving sales growth at Mears Mazda Volvo, demonstrating exceptional attention to detail and the ability to efficiently complete tasks, achieving significant customer satisfaction improvements.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Delivery Courier
DoorDash
04.2023 - Current
- Followed company policies and procedures during shift.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Navigated complex urban environments swiftly, utilizing GPS technology and advanced planning techniques for efficient route management.
Store Manager
West Texas Auto Colors
07.2020 - 04.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
Owner/Operator
Matador Cleaning Service
10.2010 - 06.2020
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- In addition to servicing residential and commercial properties, I also specialized in clean out and make ready of apartment complexes.
Automotive Sales Consultant
Mears Mazda Volvo
07.2012 - 01.2020
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
- Answered telephone and email inquiries from potential customers.
Security Director
Covenant Health Systems
10.2001 - 04.2010
- Recorded incident reports with detailed accounts of occurrences.
- Supervised grounds, employee entrances, and exits and security officers on duty.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Monitored property and investigated areas of suspicion.
- Streamlined communication processes between security personnel, resulting in quicker incident resolution times.
- Assessed ongoing risk factors and suggested improvements to senior management.
- Completed payroll, reports and all documentation for operations and administration.
- Determined security budgets and identified opportunities to optimize resource utilization.
- Coordinated with IT personnel regarding security of digital assets and information systems.
- Delivered regular security awareness programs to educate personnel on security measures and protocols.
- Established and maintained close working relationships with local law enforcement officers.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Developed and maintained emergency response plans to promote fast and effective action during crises.
- Analyzed security threats and risks and developed mitigation strategies to reduce potential losses.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Certified in SAMA(satori alterntives to managing aggression)
Education
Bachelor of Science - Exercise Physiology
Texas Tech University
Lubbock, TX05-1996
Skills
- Punctuality
- Works well independently or in a group
- Capable of accessing vulnerable areas
- Physical security
- Attention to detail
- Excellent written and verbal skills
- Provides high level of customer service
- Completes task in a timely and efficient manner
Certification
Certified in SAMA- Satori alternatives to managing aggression
2004
Texas Commission on private security qualified manager license( TCPS)
2005
Firearm certification
1997
Timeline
Delivery Courier
DoorDash
04.2023 - Current
Store Manager
West Texas Auto Colors
07.2020 - 04.2023
Automotive Sales Consultant
Mears Mazda Volvo
07.2012 - 01.2020
Owner/Operator
Matador Cleaning Service
10.2010 - 06.2020
Security Director
Covenant Health Systems
10.2001 - 04.2010
Bachelor of Science - Exercise Physiology
Texas Tech University