Alandra Rosario
Bronx,NY
Summary
Motivated candidate seeking a role to leverage exceptional customer service skills while contributing to high-quality patient care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Care Coordinator
Bond Vet
Hell’s Kitchen, NY
09.2022 - Current
- Provided information on Bond Vet services to new and current clients for optimal care.
- Ensured smooth clinic operations by managing client check-in and check-out processes.
- Coordinated dental and spay/neuter appointments while handling in-clinic deposits.
- Communicated with pet owners through pre-op and post-op emails for effective follow-up.
- Verified incoming medical records to maintain accurate patient information.
- Promptly responded to client questions, complaints, and requests via the clinic inbox or email.
- Managed pharmacy requests using VetCove, VetSource, PetMeds, and PracticeHub systems.
Special Intakes Coordinator
Animal Care Centers of NYC
New York, NY
07.2022 - 09.2022
- Interacted with clients in challenging, sometimes emergency situations, connecting them to resources that prevented relinquishment of pets to the shelter.
- Provided resources and comprehensive referrals for subsidized care for their pets, such as low cost spay/neuter, pet food pantry, and other partnered vets for possible deferment.
- Managed shelter schedule, coordinating appointments and maintaining inventory of shelter supplies to ensure operational efficiency.
Admissions Counselor
Animal Care Centers of NYC
05.2018 - 08.2022
- Updated and recorded history and physical information from animal owners or guardians, facilitating faster patient triage and improving service efficiency.
- Collaborated with ACC adoption program and New Hope departments to implement pathway planning through foster/adoption options, ensuring animals received appropriate resources for surrender prevention and acceptance into facility programs.
- Guided prospective adopters through the animal adoption process and requirements.
- Conducted interviews to assess applicants' suitability for pet ownership.
- Developed educational materials on animal care and responsible ownership practices.
Seasonal Administrative Assistant
Montefiore Medical Center
06.2016 - 08.2016
- Updated clinical databases and assisted with entering patient demographics and insurance.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Education
Associate’s Degree - Liberal Arts and Science
Erie Community College
Buffalo, NY08-2016
Skills
- Epic
- VetSpire
- Care Credit
- Scratch Pay
- Appointment scheduling
- Inventory management
- Microsoft Office
- Excel
- PowerPoint
- Typing 45 wpm
Certification
Completed 60 hours of training as a Phlebotomy Technician.
Timeline
Care Coordinator
Bond Vet
09.2022 - Current
Special Intakes Coordinator
Animal Care Centers of NYC
07.2022 - 09.2022
Admissions Counselor
Animal Care Centers of NYC
05.2018 - 08.2022
Seasonal Administrative Assistant
Montefiore Medical Center
06.2016 - 08.2016
Associate’s Degree - Liberal Arts and Science
Erie Community College