Summary
Overview
Work History
Education
Skills
Volunteer Experience
Accomplishments
Timeline
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Alani Castro

Bethesda

Summary

Dynamic retail professional with a proven track record at Miniso, excelling in employee training and customer service. Recognized for achieving over 10% above sales quotas at Bath & Body Works, I leverage strong communication and visual merchandising skills to enhance customer experiences and drive sales growth. Adaptable and detail-oriented, I thrive in fast-paced environments.

Overview

2
2
years of professional experience

Work History

Shift Lead

Miniso
Bethesda
01.2024 - Current
  • Assisted in training new employees on store procedures and product knowledge.
  • Supervised team members to ensure smooth daily operations and customer satisfaction.
  • Managed inventory levels to maintain stock availability and minimize shortages.
  • Implemented visual merchandising standards to create an appealing shopping environment.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Organized inventory in backroom for efficient restocking processes.
  • Stocked shelves with products to ensure availability for customers.
  • Assisted in unloading deliveries and verifying incoming shipments.
  • Maintained cleanliness of aisles and stock areas for safety compliance.
  • Collaborated with team members to optimize product placement on shelves.
  • Provided customer service by answering questions about product location, price and availability.

Sales Associate

Bath & Body Works
Bethesda
09.2023 - 12.2025
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Maintained organized displays to highlight promotional products and seasonal items.
  • Developed key customer relationships to increase sales.
  • Advised customers on the latest product features and benefits.
  • Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
  • Developed and implemented strategies to meet sales quotas.
  • Achieved over 10% sales quota every day during the holidays.

Assisted House cleaner

Silver Spring
09.2023
  • Volunteered to help empty out and deep clean a unkept house in a labor intensive environment
  • Utilized cleaning supplies and tools to clean and dispose of all unnecessary items and filth throughout the house
  • Decreased clutter and improved the living environment of a family resulting in improved sanitary and hygienic conditions
  • Collaborated with a team of volunteers and efficiently with clear communication

Education

High School Diploma -

Colonel Zadok Magruder High School
Rockville, MD
01.2021

Associate of Science - Computer Science

Montgomery College
Rockville, MD

Skills

  • Attention to accuracy and details
  • Clear verbal and written communication
  • Adaptability
  • Animal interaction
  • Positive outlook
  • Ability to manage multiple tasks at the same time
  • Employee training
  • Customer service
  • Visual merchandising
  • Cleaning and organization

Volunteer Experience

Kingsley Environmental Center, Volunteer, Clarksburg, Maryland, 2019-09, 2021-05, A total of 70 accumulated hours of volunteer work., Promoting a safer and more pleasant outdoor experience for visitors, Helped organize group projects and activities with students, Directed and participated in clean up and maintenance projects with other volunteers, resulting in a 40% reduction of trail debris

Accomplishments

3.8 College GPA

Timeline

Shift Lead

Miniso
01.2024 - Current

Sales Associate

Bath & Body Works
09.2023 - 12.2025

Assisted House cleaner

09.2023

High School Diploma -

Colonel Zadok Magruder High School

Associate of Science - Computer Science

Montgomery College

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Alani Castro