Erin De’Mia Jackson
Washington,D.C.
Summary
Detail-oriented Psychology and Criminal Justice major with a 3.9 GPA and Honors Program enrollment. Demonstrated leadership in customer service roles within fast-paced settings. Strengths include effective communication, teamwork, organization, conflict resolution, and problem-solving, complemented by a keen interest in security and fostering safe environments.
Overview
4
4
years of professional experience
Work History
Shift Lead
Tropical Smoothie Cafe
01.2023 - Current
- Supervise daily shift operations and coordinate team responsibilities.
- Monitor the workplace environment and help maintain a safe, organized, and professional setting.
- Handle customer concerns calmly and professionally and help resolve conflicts when they arise.
- Assist with training employees and ensure workplace policies and procedures are followed.
- Communicate with team members and management regarding operational concerns.
- Maintain awareness of activity throughout the store while managing multiple responsibilities.
- Seasonal/Summer Break
Crew Member
Tropical Smoothie Cafe
08.2025 - 08.2026
- Provide professional customer service and assist customers with questions and concerns.
- Work effectively with team members during busy and high-pressure shifts.
- Follow company policies, procedures, and safety standards consistently.
- Maintain cleanliness, organization, and awareness of the work environment.
- Remain attentive and dependable while completing assigned responsibilities.
- Seasonal/Summer Break
Education
Bachelor of Arts - Psychology and Criminal Justice
Norfolk State University
Norfolk, VA05.2028
Skills
- Microsoft Office proficiency
- Professional Communication
- Workplace Safety Practices
- Leadership & Teamwork
- Detail orientation
- Policy compliance
- Incident Awareness & Reporting
- Organization & Time Management
- Problem Solving
- Pays close Attention to Details
- Reliable & Self-Motivated
- Able to operate all microsoft programs
Timeline
Crew Member
Tropical Smoothie Cafe
08.2025 - 08.2026
Shift Lead
Tropical Smoothie Cafe
01.2023 - Current
Bachelor of Arts - Psychology and Criminal Justice
Norfolk State University
ADDITIONAL STRENGTHS
- Strong interpersonal communication
- Calm under pressure
- Dependable
- Quick learner
- Professional demeanor
- Team-oriented
- Comfortable working in fast-paced environments