Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

FaaPaia Taeotui

Antioch,USA

Summary

Dynamic operations leader with a proven track record at DoorDash Essentials, excelling in team supervision and quality assurance. Recognized for achieving the highest accuracy rate in M&I orders and enhancing productivity through effective communication and training. Skilled in inventory management and fostering team collaboration to drive operational excellence.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Lead

Doordash Essentials
Concord, California
06.2023 - Current
  • Supervised team members during daily operations to ensure smooth workflow.
  • Assisted in scheduling shifts to optimize staff coverage and efficiency.
  • Communicated with management regarding employee performance and operational issues.
  • Implemented best practices to enhance productivity and streamline processes.
  • Resolved customer inquiries and complaints promptly to maintain service quality.
  • Completed opening and closing duties to facilitate business operations.
  • Provided guidance and support to other team members as needed.
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Performed administrative tasks including filing documents, data entry.
  • Identified opportunities for operational improvements and communicated them to management.

Operations Associate

DoorDash Essentials
Concord, USA
11.2021 - 06.2023
  • Promoted to Fresh Assortment Associate in November 2022.
  • Trained new hires on standard operating procedures.
  • Developed SOPs for packing and verifying customer orders.
  • Achieved highest accuracy rate for M&I orders at 0.20% in 2022.
  • Spearheaded quality assurance routines to enhance operational standards.
  • Collaborated with team members to ensure compliance with established protocols.

Warehouse Associate

VICI Incorporated
Pittsburg, USA
10.2018 - 09.2021
  • Picked and packed over 700 orders daily, ensuring accuracy and efficiency.
  • Served as primary contact for Express order picking and packing since January 2019.
  • Trained colleagues on procedures for picking and packing Express orders.
  • Began handling VIP or 'Blogger' orders in February 2020 to enhance service quality.
  • Transferred to shipping department in July 2021, managing at least 300 shipments daily.

Warehouse Associate

Amazon PrimeNow
Berkeley, USA
02.2015 - 12.2018
  • Achieved receipt of over 1,000 units in a single day.
  • Ranked among top five pickers and packers at site.
  • Trained new hires in efficient inventory receipt and purposeful picking and packing.

Education

Some College (No Degree) - Computer Science

Los Medanos College
Pittsburg, CA

Skills

  • Effective communication
  • Quality assurance
  • Inventory management
  • Team supervision
  • Employee training
  • Performance metrics
  • Training assistance
  • Active listening
  • Adaptability
  • Team collaboration
  • Time management
  • Microsoft Office proficiency
  • Safe pallet jack operation

Certification

California Food Handler Certificate Program, 10/01/21

Timeline

Shift Lead

Doordash Essentials
06.2023 - Current

Operations Associate

DoorDash Essentials
11.2021 - 06.2023

Warehouse Associate

VICI Incorporated
10.2018 - 09.2021

Warehouse Associate

Amazon PrimeNow
02.2015 - 12.2018

Some College (No Degree) - Computer Science

Los Medanos College

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