Yukiko SIMMONS
Dade City,FL
Summary
Dedicated customer service professional with 5 years of experience in customer service and 3.5 years in food handling. Skilled in cash handling, retail operations, inventory management, and food safety. Proven ability to resolve customer inquiries efficiently while maintaining a clean and safe environment.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Shift Lead
Casey's
01.2026 - 06.2026
- Maintained accurate daily cash records and reconciled totals at the end of each shift.
- Managed inventory of convenience store items to ensure stock availability and meet customer demand.
- Managed inventory of convenience store items, including snacks, beverages, and automotive supplies.
- Assisted with receiving deliveries and stocking shelves according to established procedures.
- Resolved customer inquiries and complaints promptly to enhance customer satisfaction.
- Collaborated with vendors to support timely deliveries and resolve order issues.
- Cultivated relationships with regular customers by remembering preferences to deliver personalized service.
- Checked restroom facilities for cleanliness and restocked necessary supplies.
Production Worker
Marvin
03.2025 - 10.2025
- Maintained clean, organized work area, ensuring compliance with safety guidelines.
- Collaborated with team members to meet daily production targets and deadlines.
- Monitored raw-material inventory and alerted personnel to low supply levels, facilitating timely restocking.
- Conducted visual quality-control inspections for defects or inconsistencies.
- Proposed enhancements to work methods and processes, contributing to increased productivity and efficiency.
- Performed repetitive tasks accurately while maintaining strong attention to detail and workplace safety.
Pharmacy Clerk
Thrifty White Drug
Fargo, ND
07.2024 - 04.2025
- Managed inventory of pharmaceutical supplies, monitored stock levels, and placed orders.
- Maintained cleanliness and organization of pharmacy, restocked shelves, and properly disposed of expired or damaged medications to uphold safety and regulatory standards.
- Processed prescription orders efficiently to ensure timely customer service.
- Assisted pharmacists with medication inventory management and restocking duties.
- Provided accurate information on over-the-counter medications to customers.
Customer Service Associate
Kohl's
Fargo, ND
10.2023 - 05.2024
- Delivered customer service by addressing inquiries and fulfilling store needs.
- Managed cash registers and ensured accurate cash handling during transactions.
- Zoned sales areas to keep merchandise organized and presentable.
- Sorted and returned clothing to designated sections of the store.
Crew Member
Five Guys
Fargo, ND
07.2021 - 12.2021
- Operated cash register and efficiently processed customer orders.
- Prepared food items and ensured smooth food service operations.
- Cleared tables promptly to facilitate quick turnover for diners. and maintained a clean dining area.
- Cleared tables and maintained a clean dining area.
Education
High School Diploma -
West Fargo High School
Fargo, ND03.2025
Skills
- Inventory management
- Inventory control
- Cash management
- Sales
- Retail sales
- Cashiering
- Customer service
- Customer inquiry handling
- Guest check-in
- Guest reservation booking
- Food safety compliance
- Food service operations
- Food production operations
- Food prep
- Stock rotation
- Stocking
- Backroom stock organization
- Team leadership
- Organizational management
- Leadership
- Decision making
- Critical thinking
- Problem-solving
- Process improvement
- Time optimization
- Detail orientation
- Effective communication
- In-person communication
- Phone communication
- Telephone communication
- Telephone etiquette
- Listening skills
- Multi-line systems
- Mobile devices
- Computer skills
- Merchandising strategies
- Cross-selling
- Sales targets achievement
- Quality assurance
- Safety hazards
- Adaptability
- Workspace organization
- Greeting customers
- Customer support
- Telephone systems
- Cash register
- Basic math
- Retail math
- Kitchen experience
- Restaurant experience
- Serving
- Food production operations
- Adaptability
Certification
Driver's License
LANGUAGES
English
ADDITIONAL INFORMATION
- Authorized to work in the US for any employer.
- Driver's License.
Personal Information
- Title: CUSTOMER SERVICE RETAIL FOOD SERVICE
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Timeline
Shift Lead
Casey's
01.2026 - 06.2026
Production Worker
Marvin
03.2025 - 10.2025
Pharmacy Clerk
Thrifty White Drug
07.2024 - 04.2025
Customer Service Associate
Kohl's
10.2023 - 05.2024
Crew Member
Five Guys
07.2021 - 12.2021
High School Diploma -
West Fargo High School