Araceli Flores
Chicago,IL
Summary
Skilled Pharmacy Operations Manager with a broad background in managing day-to-day pharmacy operations, improving workflow efficiency and ensuring regulatory compliance. Strong focus on patient services and team leadership, consistently driving high standards for quality care. Demonstrated capability of implementing process improvements that enhance productivity and reduce costs, contributing to overall business growth and profitability.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Shift Lead
Walgreens
Park Ridge, Illinois
08.2002 - Current
- Supervised team members during busy shifts to ensure efficient operations.
- Managed inventory levels by organizing stock and restocking shelves as needed.
- Trained new employees on store policies and customer service standards.
Pharmacy Operations Manager
Walgreens
Park Ridge, Illinois
04.2000 - Current
- Oversaw daily pharmacy operations and staff scheduling for optimal workflow.
- Ensured compliance with regulatory standards and safety protocols in pharmacy practices.
- Managed inventory levels, including ordering and tracking pharmaceutical supplies. • Prior Authorization experience. • Certified Immunizer. • PTCB certified. • 24 years customer service. • Train new hires, fill medications, answer phone calls, call insurances, type medications. • Multi task.
Education
Associate of Science -
Wilbur Wright College
Chicago, IL 08.2004 - 05.2008
Niles North High School
Skokie, ILSkills
- Inventory management
- Regulatory compliance
- Prior authorization
- Medication dispensing
- Certified immunization
- Customer relationship management
- Quality assurance
- Supply chain coordination
- Team leadership
- Training new hires
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Multitasking
- Ordering and stocking medications
- Drug classification
- Pharmacy and customer records management
- Drug safety
- Supporting pharmacy operations
- New hire onboarding
- Billing support
- Operations support
- Healthcare regulations
- Verifying orders
- Interpreting orders
- Pharmacy operations
- Drug storage procedures
- Medicare and medicaid process
- FDA and HIPAA compliance
- Secure storage of medications
- Medication therapy management
- Labeling accuracy
- Medication labels
- Quality assurance and control
- Medication storage procedures
- Team collaboration
- Stocking shelves
- Processing payments
- Proper labeling procedures
- Drug inventory control
- Pharmaceutical calculations
- Prescription interpretation
- Drug inventory management
- Attendance oversight
- Dosage form preparation
- Pharmacy ethics
- Confidentiality and HIPAA
- Receiving incoming supplies
- Pharmacy software proficiency
- Point of sale systems proficiency
- Pharmacy law compliance
- Staff development
- Workflow optimization
- HIPAA
- Pharmacology
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- PTCB certified February 2022
References
References available upon request.
Timeline
Associate of Science -
Wilbur Wright College
08.2004 - 05.2008
Shift Lead
Walgreens
08.2002 - Current
Pharmacy Operations Manager
Walgreens
04.2000 - Current
Niles North High School