Brandy Deeter
Oil City,PA
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Seasoned supervisor in food preparation and serving with background in overseeing fast-paced kitchen and dining operations. Skilled in staff training, inventory management, and ensuring compliance with health and safety regulations. Known for improving service delivery through effective team leadership and workflow optimization. Successfully enhanced customer satisfaction by streamlining processes for quicker and more efficient service.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1998
1998
years of post-secondary education
Work History
Shift Lead
Bob Evans Restaurant
Cranberry, Pennsylvania
01.2022 - Current
- Supervised team members during shifts to ensure smooth operations.
- Trained new staff on menu items and customer service standards.
- Assisted in resolving customer complaints and ensuring satisfaction.
- Monitored food safety practices to comply with health regulations.
- Collaborated with management to improve workflow and service efficiency.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Completed opening and closing duties to facilitate business operations.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved customer complaints and reported issues to senior management.
- Performed administrative tasks including filing documents, data entry.
- Ensured compliance with health and safety regulations at all times.
- Trained new employees on company policies, procedures, and job duties.
- Checked orders for quality and completeness.
Delivery Driver
Roccos Pizza
Oil City, Pennsylvania
07.2021 - 01.2022
- Delivered pizzas promptly to customers in various locations.
- Maintained vehicle cleanliness and performed routine maintenance checks.
- Communicated effectively with the kitchen staff to ensure order accuracy.
- Provided excellent customer service during deliveries and interactions.
- Handled cash transactions and processed payments efficiently.
- Navigated efficiently using GPS systems to optimize delivery routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Inspected vehicle and maintained gas, oil and water levels.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
Education
Oil City Senior High School
Oil City, PennsylvaniaSkills
- Team supervision
- Staff training
- Customer service
- Food safety compliance
- Cash handling
- Customer relationship management
- Time management
- Problem solving
- Effective communication
- Conflict resolution
- Attention to detail
- Initiative taking
- Knowledge sharing
- Coaching and mentoring
- Workplace safety
- Rules enforcement
- Staff motivation
- Shift leadership
- Verbal and written communication
Timeline
Shift Lead
Bob Evans Restaurant
01.2022 - Current
Delivery Driver
Roccos Pizza
07.2021 - 01.2022
Oil City Senior High School