Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alani Hernandez

Glassboro

Summary

Experienced with providing comprehensive care and support to diverse client populations including developmental, emotional, and behavior difficulties. Highly adept at handling crisis situations. Proven ability to enhance quality of life for individuals with disabilities through effective communication and empathetic care. Strong team collaboration and decision-making skills, dedicated to fostering inclusive environments and promoting positive client experiences.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Direct Support Professional

NJDDD
09.2022 - Current
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands and household chores.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
  • Served as a reliable point of contact for family members, maintaining open line of communication about client progress and addressing any concerns promptly.
  • Trained new staff on best practices in direct support, elevating overall quality of care provided.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.

Social Work Intern

Brookfield Academy
01.2025 - 04.2025
  • Supported the development of social skills and conflict resolution techniques among students through targeted group activities and discussions.
  • Collaborated with teachers and administrators to create a supportive and inclusive school environment for all students.
  • Maintained confidentiality and ethical standards in all interactions with students, families, and colleagues.
  • Provided crisis intervention support for students experiencing emotional or behavioral challenges, ensuring timely assistance.
  • Coordinated with other professionals involved in a student's care plan to ensure consistent approaches across settings.
  • Lead group counseling session with students to address anger management and social skills.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Developed strong rapport with students through empathetic listening and open communication, fostering trusting relationships conductive to growth.

Customer Service Representative

Dicks Sporing Goods
03.2021 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedules and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with returns, refunds and resolving transaction issues.

Education

Bachelor of Arts - Human Services

Rowan University
Glassboro, NJ
05-2026

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Decision-making support
  • Health and safety requirements
  • Disability awareness
  • Goal setting
  • Team collaboration
  • Crisis management

Certification

First Aid, CPR and AED Certified

Timeline

Social Work Intern

Brookfield Academy
01.2025 - 04.2025

Direct Support Professional

NJDDD
09.2022 - Current

Customer Service Representative

Dicks Sporing Goods
03.2021 - 09.2022

Bachelor of Arts - Human Services

Rowan University

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Alani Hernandez