Alani Pacheco
Amissville,VA
Summary
Driven team leader with a proven record in effective communication, customer service, and training. Successfully coordinated schedules and resolved customer complaints, enhancing team performance and satisfaction. Handled large cash sums daily and ordered supplies.
Overview
5
5
years of professional experience
Work History
Team Leader
Chik-Fil-A
Warrenton, Virginia
02.2021 - Current
- Coordinated daily shift schedules to optimize staff coverage and workflow.
- Trained new employees and developed coaching sessions, resulting in improved performance.
- Trained new cashiers on register operations and company policies effectively.
- Monitored inventory levels and ordered supplies as needed for smooth operations.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Handled large cash sums for deposits and change orders.
Education
Associate of Applied Science - Paralegal Studies
Laurel Ridge Community College
Warrenton, VA08-2025
Skills
- Effective communication
- Customer service
- Team leadership
- Fluent in Spanish
- Cash handling
References
- Paul Brock (703) 856-3663
- Alma Casaverde (703) 772-4467
Timeline
Team Leader
Chik-Fil-A
02.2021 - Current
Associate of Applied Science - Paralegal Studies
Laurel Ridge Community College