Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alania Barrow

St.Thomas ,VI

Summary

Young graduate of the Ivanna Eudora Kean High School class of 2017 determined to learn and grow professionally. About 6 years of customer service, with the ability to meet all my work goals. Skilled at working under pressure and learning quickly, and most definitely a team player. I have the ability to work independently and I've always been a star employee because when one job is complete I'm ready to tackle the next.

Overview

2021
2021
years of professional experience
1
1
Certification

Work History

Breakfast Server

The Ritz Carlton St.Thomas
2023 - 2025
  • Developed rapport with regular customers, fostering loyalty and repeat business.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of menu items.
  • Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
  • Enhanced guest satisfaction by providing exceptional service during breakfast hours.

Expanded Functions Dental Assistant

Smilie Dental
11.2022 - 2023
  • Operated x-ray equipment.
  • Applied fluoride varnish and sealants.
  • Assisted in administering nitrous oxide.
  • Assisted dentist in management of medical or dental emergencies by Action.

Guest Services Coordinator

The Ritz Carlton St.Thomas
08.2019 - 10.2020
  • Trained junior team members in customer service strategies and property policies.
  • Booked appointments, accepted payments and answered guest questions.
  • Coordinated arrivals and departures of VIPs.
  • Checked guests into and out of hotel.

Cashier Sales Associate Stock

Chelsea's Drug Store
10.2018 - 07.2019
  • Greeted customers and directed to requested products
  • Managed timely and effective replacement of damaged or missing products
  • Stocked merchandise, clearly labeling items, arranging according to size or color, and preparing attractive displays
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases
  • Adhered to all safety processes and procedures when stocking store to avoid falls and other injuries
  • Blocked and faced products on displays and shelves in accordance with company policy
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate
  • Checked for outdated and overripe items and removed them from inventory to eliminate illness and other risks

Food Runner Server Assistant

Fat Turtle
01.2017 - 06.2018
  • Greeted and seat guests
  • Sanitized tables and followed proper cleaning methods to avoid food borne illnesses
  • Conferred with cooks to produce accurate orders, verifying accuracy prior to delivery
  • Assisted servers with table settings and beverage refills when restaurant was busy
  • Cleared tables immediately after guests left in preparation for next party
  • Loaded trays with accessories, including eating utensils, napkins and condiments
  • Managed getting all the guest food out on time with no complaints
  • Visit each table from time to time to make sure the guests are happy and satisfied

Sales Associate Customer Representative

Kids Foot Locker
10.2016 - 08.2017
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Maintained organized, presentable merchandise to drive continuous sales
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Consistently met upsell goals by highlighting target merchandise
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise

Education

High School Diploma -

Ivanna Eudora Kean High School
6501 Red Hook Plaza Suite 3 St. Thomas USVI

Skills

  • Adaptability
  • Works well under pressure
  • Organized
  • Product merchandising
  • Great customer service
  • Team player

Certification

  • Certified Dental Assistant

Timeline

Expanded Functions Dental Assistant

Smilie Dental
11.2022 - 2023

Guest Services Coordinator

The Ritz Carlton St.Thomas
08.2019 - 10.2020

Cashier Sales Associate Stock

Chelsea's Drug Store
10.2018 - 07.2019

Food Runner Server Assistant

Fat Turtle
01.2017 - 06.2018

Sales Associate Customer Representative

Kids Foot Locker
10.2016 - 08.2017

High School Diploma -

Ivanna Eudora Kean High School

Breakfast Server

The Ritz Carlton St.Thomas
2023 - 2025

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