Alania Vasquez
Oklahoma City,OK
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, evidenced by my role at US Healthcare Research. Skilled in GPS route planning. I excel in environments requiring efficiency and a positive attitude. Achieved significant improvements in delivery accuracy and call center performance, demonstrating a strong work ethic and commitment to excellence. Quick learner with management potential. Bringing hardworking nature, clean driving record and solid work history in transportation positions. Beginner knowledge in operating a class A tractor and trailer. Well-organized and knowledgeable in meeting customer needs, coordinating paperwork and meeting company objectives.
Overview
6
6
years of professional experience
Work History
Delivery Driver
Spark
Oklahoma City, OK
12.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
Applications Assistance
Midland Mortgage Corp.
Oklahoma City
04.2023 - 11.2023
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Provided exceptional support during peak hours as well as holidays and special events.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
Assistant Call Center Project Manager
US Healthcare Research
Edmond, OK
03.2019 - 09.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Led daily team meetings to review performance, set targets and motivate staff.
- Established and oversaw performance targets for call center associates.
- Streamlined call center operations for increased efficiency through optimizing scheduling, staffing, and performance tracking processes.
Hotel Front Desk Clerk
Sleep Inn and Suites
Oklahoma City, OK
08.2018 - 02.2019
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled financial transactions accurately, ensuring proper billing and payment processing.
- Streamlined reservations process for improved accuracy and guest experience.
Education
General Studies
OSU-Oklahoma City
Oklahoma City Class A CDL - Truck Driving
American Truck Training
Oklahoma City, OK04.2024
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Teamwork and Collaboration
- Strong Work Ethic
- Pretrip inspections
- Safe Driving Practices
- Trailer Coupling and Uncoupling
- Hazardous Materials Handling
- DOT Compliance
- Clean MVR
- Safe Driving
- GPS and route planning
- Class A Commercial Driver's License
Timeline
Delivery Driver
Spark
12.2023 - Current
Applications Assistance
Midland Mortgage Corp.
04.2023 - 11.2023
Assistant Call Center Project Manager
US Healthcare Research
03.2019 - 09.2022
Hotel Front Desk Clerk
Sleep Inn and Suites
08.2018 - 02.2019
General Studies
OSU-Oklahoma City
Class A CDL - Truck Driving
American Truck Training