Alanis Mercedes
Rome,GA
Overview
5
5
years of professional experience
Work History
OGP Deparment
Walmart
Rome, GA
08.2023 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Manager
Coqui VIP Restaurant
Lilburn, GA
04.2019 - 02.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Education
High School Diploma -
Express Academy Ponce PR
Ponce, Puerto Rico05.2020
Skills
Full Bilingual
Basic skill on computers
Able to communicate with customers
Very fast learning
Able to worn under pressure
Languages
Spanish
Native or Bilingual
Timeline
OGP Deparment
Walmart
08.2023 - 11.2023
Customer Service Manager
Coqui VIP Restaurant
04.2019 - 02.2023
High School Diploma -
Express Academy Ponce PR