Alanis Rodas
North Miami,FL
Summary
Dedicated Service Worker with a proven track record of exceptional social skills, effective communication, and a strong background in customer service. Proactively addresses challenges and supports team members while actively seeking opportunities for improvement. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of sales and management skills.
Overview
3
3
years of professional experience
Work History
Barista Server
Starbucks
10.2022 - Current
- I was required to keep a clean BOH & FOH, outdoor cafe, indoor cafe, restock, serve customers in store, mobile orders and drive thru orders, make drinks, prepare food, do inventory counts and prepare backup foods and condiments for the next day
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Prime Shopper
Whole Foods
08.2021 - 06.2022
- This position required a customer service team member to complete online shopping orders from customers & keep communication with them constantly in case there were have any questions, want to modify their order or cancel it.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Demonstrated strong customer service skills throughout my time at this company, all while providing efficient and accurate service to customers
Sales Associate
Club Pilates
11.2021 - 05.2022
- Sales associates must be able to use ClubReady, the system that was used to store guests personal information, memberships, payment information, and events
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, accessing my sales skillset and providing a welcoming store environment.
- Displayed use of time management through the system ClubReady, to be able to schedule appointments, events, and open start memberships in a timely manner.
Education
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FL06.2022
Skills
- Team leadership
- Fluent in Spanish
- Reliable and Dependable
- Relationship Building
- Organization & Supervision
- Exceptional customer service
- Communication
Timeline
Barista Server
Starbucks
10.2022 - Current
Sales Associate
Club Pilates
11.2021 - 05.2022
Prime Shopper
Whole Foods
08.2021 - 06.2022
High School Diploma -
Dr. Michael M. Krop Senior High School