Andrea Ghersi
Lawrenceville,GA
Summary
Results-oriented team leader with a strong background in customer service and cleaning supervision. Skilled in problem-solving and ensuring high-quality service and operational efficiency. Adaptable with a versatile background in hospitality and operational support. Committed to delivering outstanding guest experiences and resolving issues swiftly. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Server/Barista
Pepe's Mexican Bar & Grill
Lawrenceville, GA
11.2024 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Contributed to team efforts by supporting coworkers during peak service hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Maintained regular and consistent attendance and punctuality.
Cleaning Supervisor
Cleaning Solutions
Suwanee, GA
05.2024 - 11.2024
- Supervised cleaning staff to ensure adherence to safety and quality standards.
- Trained new employees on effective cleaning techniques and equipment usage.
- Developed cleaning schedules to optimize workflow and efficiency.
- Managed inventory of cleaning supplies, ensuring adequate stock levels are maintained.
- Resolved employee conflicts and addressed performance issues promptly and effectively.
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
General Contractor Assistant
MDV Restoration
Atlanta, GA
09.2022 - 04.2024
- Contributed to daily operations by managing schedules and maintaining inventory of construction materials.
- Collaborated with subcontractors to facilitate workflow and resolve issues during project execution.
- Improved project efficiency by assisting in the coordination and scheduling of construction tasks.
- Assisted in the negotiation of contracts with suppliers and subcontractors, ensuring favorable terms for both parties while maintaining project budgets.
- Operated variety of power tools and hand tools.
Teacher's Assistant
Montessori School
Norcross, GA
07.2019 - 05.2020
- Supported classroom activities by preparing materials and organizing resources for student engagement.
- Assisted lead teacher in implementing individualized learning plans for diverse student needs.
- Served as an empathetic listener when comforting upset or frustrated children while fostering resilience in handling challenging situations.
- Collaborated with educators to assess student progress and adapt instructional strategies accordingly.
- Developed and maintained positive relationships with parents through regular communication about student achievements.
Education
High School Diploma -
Gwinnett Technical College
Lawrenceville, GASkills
- Strong work ethic
- Great customer service
- Cash handling
- Guest engagement
- Professional appearance
- Calm demeanor
- Positive guest interactions
- Team player
- Adaptable and flexible
- Reliability
- Problem-solving
- Cool under pressure
- Team leadership
- Multitasking
- Reliable and responsible
Accomplishments
- Memorized ingredients and recipes for [Number] specialty drinks.
- Promoted to Barista after 2 months.
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Server/Barista
Pepe's Mexican Bar & Grill
11.2024 - Current
Cleaning Supervisor
Cleaning Solutions
05.2024 - 11.2024
General Contractor Assistant
MDV Restoration
09.2022 - 04.2024
Teacher's Assistant
Montessori School
07.2019 - 05.2020
High School Diploma -
Gwinnett Technical College