Esmerelda Torres
Plant City
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server/Barista
Panera Bread
11.2021 - Current
- Provided exceptional customer service in fast-paced environment.
- Managed transactions efficiently using POS system.
- Coordinated food and beverage orders for timely delivery.
- Trained new staff on service protocols and menu offerings.
- Maintained cleanliness and organization of dining area.
- Assisted in inventory management and stock replenishment efforts.
- Collaborated with kitchen staff to ensure order accuracy and quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Warehouse Custodian
Pure Flow Water
01.2020 - 04.2025
- Conducted routine inspections of warehouse areas to identify maintenance needs and address issues promptly.
- Collaborated with team members to streamline workflow processes and improve overall efficiency.
- Implemented inventory organization strategies to optimize space utilization within the warehouse.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Education
High School Diploma -
Plant City Highschool
Plant City, FLSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Service prioritization
- Performance improvement
Certification
- Certified Nursing Assistance Training - 2024
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Barista
Panera Bread
11.2021 - Current
Warehouse Custodian
Pure Flow Water
01.2020 - 04.2025
High School Diploma -
Plant City Highschool