Fiona Lott
Santa Rosa,CA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
Work History
Server/Barista
Savor Vietnamese Cuisine
2023.08 - Current
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Processed orders and sent to kitchen employees for preparation.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
California Virutal Academies
Online05.2025
Skills
- Food Preparation and Safety
- Dining area maintenance
- Interpersonal Skills
- Organizational Skills
- Multitasking Abilities
- Strong Work Ethic
- Team Player
- Professional Appearance
- Reliable and Responsible
- Food and Beverage Service
Timeline
Server/Barista
Savor Vietnamese Cuisine
2023.08 - Current
High School Diploma -
California Virutal Academies
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