Alanna Buda
San Francisco,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, problem-solving skills and very compassionate. Years of experience engaging in community outreach as well as volunteer work, aiming to help those in need. Lastly, experience in assisting clients in navigating their rights in the judicial system.
Overview
5
5
years of professional experience
Work History
Public Relations Volunteer
Justice For Victoria Barrios
04.2022 - Current
- Supported justice for Victoria through social media accounts highlighting Victoria's unsolved murder while also advocating for youth at risk.
- Built and maintained positive relationships with public by utilizing strategic plans.
- Supported public relations managers with writing, researching and preparation of materials for over 2 years.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Produced documentary regarding who Victoria is rather than focusing on stories from news outlets regarding her case to help spread awareness.
- Attended events and fundraisers for over 2 years to help share Victoria's story as well as advocating for at risk youth.
- Developed comprehensive media outreach plan to increase visibility of organization in local, regional and national markets.
Head Waitress
Murty's Public House
03.2019 - Current
- Supported needs of over 20 person wait staff who attended to specific needs of countless customers daily for Murty's restaurant with social relevancy and intentionality
- Take customer orders, serve food/beverages, bus tables and maintain cleanliness of restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Special Event General Manager
Knights Of Columbus
08.2018 - Current
- Managed administrative logistics of events planning, event booking, and event promotions.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Liaised with clients to determine exact event requirements.
- Set up event hall, set tables, serve food and bus tables.
- Managed events with over 100 guests.
Customer Service Manager
All Bergen Appliance Service
04.2019 - 03.2020
- Answered phones, scheduled appointments, billed customers, and developed work schedules for technicians.
- Managed over 50 calls per day.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Master in Public Administration - Public Administration
University of San Francisco
San Francisco, CA08.2025
Bachelor of Arts - Sociology
Chapman University
Orange, CA05.2023
Associate of Science - Criminal Justice
Rockland Community College
Suffern, NY05.2021
No Degree - Criminal Justice
SUNY At Albany
Albany, NY12.2018
High School Diploma -
Pearl River High School
Pearl River, NY06.2017
Skills
- Crisis Communications
- Trauma recovery
- Empathy
- Critical Thinking
- Problem Solving Skills
- Teamwork
- Leadership
- Organization
- Strategic Corporate Guidance
- Internal Communications
- Media Coverage
References
Eva Barrios
Justice For Victoria Barrios
(714) 795-9396
justiceforvictoriabarrios@gmail.com
Founder of the organization justice for Victoria Barrios.
Kevin Murtagh
Employer
Murty's Public House
(914) 980-1388
kevmurty@aol.com
Elisha Miranda- Ramirez
Professor
Dodge College of Film and Media Arts
(917) 657-4655
mirandaramirez@chapman.edu
Timeline
Public Relations Volunteer
Justice For Victoria Barrios
04.2022 - Current
Customer Service Manager
All Bergen Appliance Service
04.2019 - 03.2020
Head Waitress
Murty's Public House
03.2019 - Current
Special Event General Manager
Knights Of Columbus
08.2018 - Current
Master in Public Administration - Public Administration
University of San Francisco
Bachelor of Arts - Sociology
Chapman University
Associate of Science - Criminal Justice
Rockland Community College
No Degree - Criminal Justice
SUNY At Albany
High School Diploma -
Pearl River High School