ALANNA CALVIN
Jacksonville
Summary
Customer service specialist with over 8 years of experience in enhancing client satisfaction through effective communication and problem-solving. Demonstrates exceptional time management and critical thinking skills, ensuring seamless service delivery and organizational efficiency. Committed to fostering a supportive environment, leveraging strong data entry and scheduling abilities to drive team success and improve workflow processes.
Overview
9
9
years of professional experience
Work History
Senior Customer Service Representative
Independence Blue Cross
03.2024 - 04.2025
- Address provider inquiries, ensuring professional communication and timely resolution.
- Verify member eligibility and benefits, enhancing claim processing accuracy.
- Facilitate claim status updates, improving provider satisfaction.
- Forward requests to relevant departments, streamlining workflow.
- Monitor internal systems for task completion, ensuring prompt follow-ups.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Mentored team members, contributing to their professional development and overall team success.
Transportation Coordinator
Septa
01.2023 - 03.2024
- Coordinate client transportation schedules, ensuring timely and efficient service.
- Manage changes and cancellations, maintaining high customer satisfaction.
- Utilize Calendar software to organize and streamline transportation logistics.
- Enhance service quality through attentive client interaction and problem-solving.
Client Representative
Sulzbacher Village
10.2020 - 01.2023
- Facilitated communication for 30 clients and 2 caseworkers, ensuring seamless service delivery.
- Managed challenging client interactions, maintaining composure in high-pressure situations.
- Demonstrated exceptional multitasking and team collaboration skills.
- Resolved complex client issues, enhancing satisfaction and trust.
- Contributed to a supportive environment, fostering client and team success.
Host, Take Out Specialist, Server
P.F. Chang's Bistro
10.2019 - 05.2021
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Substance Abuse Technician
Gateway Community Service
08.2018 - 10.2020
- Supervised 15 patients, ensuring accurate record-keeping and timely communication with medical staff.
- Supported medication administration, enhancing patient care and safety.
- Identified and reported behavioral changes, contributing to improved patient outcomes.
Service Desk Associate
Walmart
08.2016 - 08.2018
- Cheerfully greeted customers with an infectious attitude and resolved questions and concerns.
- Expertly navigated customers, checkout process through the point of sales system.
- Efficiently maintain the balance of the point of sale system.
Education
Certificate - Medical Billing And Coding
DeVry University
08-2025
ASSOCIATE IN ARTS -
Florida State College At Jacksonville
01.2020
Skills
- Time Management
- Problem Solving
- Data Entry
- Critical Thinking
- Customer Engagement
- Communication Skills
Timeline
Senior Customer Service Representative
Independence Blue Cross
03.2024 - 04.2025
Transportation Coordinator
Septa
01.2023 - 03.2024
Client Representative
Sulzbacher Village
10.2020 - 01.2023
Host, Take Out Specialist, Server
P.F. Chang's Bistro
10.2019 - 05.2021
Substance Abuse Technician
Gateway Community Service
08.2018 - 10.2020
Service Desk Associate
Walmart
08.2016 - 08.2018
Certificate - Medical Billing And Coding
DeVry University
ASSOCIATE IN ARTS -
Florida State College At Jacksonville
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