Alanna Couture
Rochester,NY
Summary
I am a reliable employee with a continuous learning mindset. I am committed to maintaining high standards in my work and possess strong problem-solving skills, handling tasks calmly and efficiently. I consistently deliver quality results, even when faced with challenging assignments. Integrity and accountability are core values I uphold in all interactions with colleagues and supervisors. Currently pursuing an Associate's degree in Criminal Justice at Monroe Community College, I took time after graduating in 2019 to explore various career paths. I recently participated in a workforce development program with the Rochester Police Department, but have since decided to focus my career on law and legal matters. My future goals include attending law school and pursuing a career as a prosecutor.
Overview
6
6
years of professional experience
Work History
Repair Technician
Carestream Health
Rochester, NY
10.2022 - Current
- Perform troubleshooting and repairs on all detectors.
- Install and configure hardware components such as main and power boards, core plates and other related parts.
- Diagnose system malfunctions and identified solutions to resolve software and hardware issues.
- Repair malfunctioning systems by replacing defective components or making necessary adjustments.
- Ensure compliance with safety standards when performing repairs or servicing equipment.
- Followed repair processes, driving high quality and short cycle time.
- Keep track of monthly goals, also attending to a monthly detector meeting with Supervisors.
- Handle customer owned detectors through C4C handling quotes and keeping track of location of the detector.
- Provide leadership and communication with my coworkers about goals, parts, or any issues.
- Communicate with Supervisor regularly of any concerns, questions, advice.
- Decontaminate detectors before bringing them into the depot.
- Follow SOP procedures to properly repair detectors. This includes the decontamination, troubleshooting, updating renewity, the repair process, the testing process and the packing process.
Assembly Line Worker
Carestream Health
Rochester, NY
11.2021 - Current
- Assembled housing, core plates and cover panels for detectors.
- Ran end of line testing for detectors coming out of GCM testing, which goes through different temperatures and speeds to ensure stability of the assembled detector.
- Escalated when problems arose.
- Cleaned up my station after everyday.
- Communicated with coworkers daily on goals, parts and issues.
- Provided training for anyone new coming onto the line.
- Properly reported and escalated any safety hazards or issues with parts.
- Followed standard operating procedures while performing tasks on the line.
Transportation Security Officer
VMD Corp
Rochester, NY
02.2020 - 11.2021
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Conducted pat-downs, metal detector checks, and x-ray scans in a timely manner.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Verified identification documents such as passports and driver's licenses prior to boarding aircrafts.
- Searched individuals and baggage for weapons and other prohibited items.
- Inspected carry-on items through x-ray viewing equipment to determine whether content included objects warranting further investigation.
Crew Member
Dunkin' Brands
Rochester, NY
08.2019 - 02.2020
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Brewed and served coffee and tea with preferred add-ins.
- Maintained safe food handling practices to prevent germ spread.
Crew Member
Taste of Rochester
Rochester, NY
04.2019 - 08.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Served food quickly for positive guest experiences.
Crew Member
Wendy's
Rochester, NY
10.2018 - 04.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
Education
High School Diploma -
Charles Finney School
Penfield, NY06.2019
Monroe Community College
Rochester, NYSkills
- Troubleshooting and Diagnostics
- People skills/deescalation skills
- Knowledge of Industry Best Practices
- Team Development
- Team Building
- Computer Skills
- Decision-Making
- Quality Assurance
- Problem-Solving
- Communication
- Takes responsibility
- Behavioral Analysis
- Emotional intelligence
Timeline
Repair Technician
Carestream Health
10.2022 - Current
Assembly Line Worker
Carestream Health
11.2021 - Current
Transportation Security Officer
VMD Corp
02.2020 - 11.2021
Crew Member
Dunkin' Brands
08.2019 - 02.2020
Crew Member
Taste of Rochester
04.2019 - 08.2019
Crew Member
Wendy's
10.2018 - 04.2019
High School Diploma -
Charles Finney School
Monroe Community College