Alanna Cregg
Muskegon,MI
Summary
Advanced from Hostess to Server within the same establishment, reflecting strong work ethic and performance. Six years of experience providing high-quality customer service in fast-paced dining environments. Expertise in managing reservations and waitlists, optimizing table turnover, accurately processing orders and payments, and maintaining a welcoming atmosphere.
Overview
5
5
years of professional experience
Work History
Waitress
The Overboard Inn
Twin Lake, MI
02.2021 - Current
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Managed food and drink orders efficiently, maximizing table turnover and minimizing wait times.
- Collaborated with kitchen staff to ensure timely and accurate meal preparation and delivery.
- Maintained cleanliness of dining area, adhering to health and safety standards consistently.
- Handled cash transactions accurately, processing payments while ensuring guest satisfaction.
- Resolved customer complaints promptly, enhancing overall guest retention rates.
- Kept updated knowledge of menu items, including specials and dietary restrictions for informed recommendations.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
Hostess
The Overboard Inn
Twin Lake, MI
02.2021 - 04.2022
- Greeted and seated guests, ensuring an exceptional first impression of dining experience.
- Managed reservation system, optimizing table turnover and minimizing wait times for patrons.
- Trained new host staff on customer service protocols and restaurant policies to maintain high standards.
- Oversaw waitlist management, balancing guest flow and maintaining optimal seating arrangements during busy periods.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Education
Associate of Applied Science - Dental Hygiene
Ferris State University
Big Rapids, MIHigh School Diploma - N/A
Holton High School
Holton, MI05.2022
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Order taking
- Attention to detail
- Cash handling
- Safe food handling
- Handling complaints
- Menu recommendations
- Service prioritization
- Memory retention
- Complex Problem-solving
- Time management
- High volume dining
- Stress management
- Serving expertise
- Plate carrying techniques
Timeline
Waitress
The Overboard Inn
02.2021 - Current
Hostess
The Overboard Inn
02.2021 - 04.2022
Associate of Applied Science - Dental Hygiene
Ferris State University
High School Diploma - N/A
Holton High School