Summary
Overview
Work History
Education
Skills
Timeline
Generic
Alanna DiBattista

Alanna DiBattista

Denver,CO

Summary

Dynamic Team Lead with strong customer service and collaboration skills. Demonstrated success in resolving customer issues and ensuring safety compliance. Expertise in cash handling and employee training, contributing to a positive work environment that enhances satisfaction and efficiency. Consistently exceeds performance expectations in both independent and team settings.

Overview

4
4
years of professional experience

Work History

Team Lead

Panera Bread
Denver, CO
08.2023 - Current
  • Maintained a positive working relationship with fellow staff and management.
  • Kept work areas clean, neat, and free of safety hazards to maximize efficiency.
  • Answered phone calls regarding inquiries about products or services.
  • Performed opening and closing duties, such as setting up displays, restocking items, and cleaning the sales floor.
  • Participated in team meetings to discuss strategies for improvement.
  • Provided customer service support to ensure customer satisfaction.
  • Resolved customer issues promptly, in a professional manner.
  • Greeted customers upon entering the store with a friendly demeanor.
  • Trained new team members using approved training materials and information.
  • Ensured compliance with all safety regulations in the workplace.

Team Lead

Taco Bell
Denver , CO
10.2021 - 02.2023
  • Resolved customer complaints professionally, adhering to company policies.
  • Organized promotional displays to enhance product visibility and drive sales.
  • Followed security protocols for handling substantial cash transactions.
  • Greeted customers and addressed inquiries regarding products and services.
  • Maintained cleanliness of checkout area, ensuring a tidy environment.
  • Directed waste disposal and sanitation efforts to keep aisles organized.
  • Counted cash drawer at shift start to verify accuracy.
  • Operated cash register with precision, processing payments through various methods.

Education

Associate of Arts - Business And Business Administration

Arapahoe Community College
Littleton, CO
05-2027

High School Diploma -

Thomas Jefferson High School
Denver, CO
05-2023

Skills

  • Customer service and support
  • Quality assurance
  • Inventory management
  • Team collaboration
  • Time management
  • Effective communication
  • Customer focus
  • Attention to detail
  • Cash handling
  • Equipment maintenance
  • Regulatory compliance
  • Employee training

Timeline

Team Lead

Panera Bread
08.2023 - Current

Team Lead

Taco Bell
10.2021 - 02.2023

Associate of Arts - Business And Business Administration

Arapahoe Community College

High School Diploma -

Thomas Jefferson High School

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