ALANNA ESTES
JOSHUA,UNITED STATES
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
Work History
Veterinary Technician
The PARC
10.2024 - Current
- Documented patient information and treatment protocols accurately in electronic medical records, ensuring compliance.
- Supported the training of new staff members, promoting best practices in animal care and clinic operations.
- Engaged in continuing education opportunities, enhancing knowledge of veterinary practices and animal health.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Increased patient satisfaction scores through compassionate care delivery and active listening to address concerns or questions.
Veterinary Assistant
The PARC
02.2023 - 10.2024
- Maintained accurate medical records and inventory, improving clinic efficiency and reducing errors.
- Monitored animal behavior and health, promptly reporting changes to support timely veterinary interventions.
- Demonstrated strong work ethic and punctuality, fostering trust with clients and contributing to a reliable service.
- Actively engaged in continuous learning about animal health, demonstrating a commitment to professional growth and improved service delivery.
- Improved workflow by introducing more efficient document handling and organization practices.
- Streamlined invoice processing to ensure timely payments and financial operations.
- Supported company correspondence by drafting and distributing memos and emails.
- Confirmed appointments, communicated with clients, and updated client records.
Kennel Technician
Penny Paws
08.2021 - 02.2023
- Collaborated with team members to maintain a clean and safe environment, promoting well-being for all pets under care.
- Implemented efficient feeding and cleaning routines, enhancing overall operational efficiency and pet satisfaction.
- Maintained high standards of cleanliness and safety, ensuring optimal health and comfort for all pets, while fostering teamwork
- Assisted in the care of animals, promoting a nurturing environment that encouraged their well-being and comfort.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Demonstrated adaptability by quickly mastering new software applications for various tasks.
- Enhanced office efficiency by organizing and maintaining digital and physical filing systems.
Education
High School Diploma -
Joshua High School
Joshua, TX05.2021
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Office administration
- Information protection
- Team communication
- Medical record-keeping
- Client education
Timeline
Veterinary Technician
The PARC
10.2024 - Current
Veterinary Assistant
The PARC
02.2023 - 10.2024
Kennel Technician
Penny Paws
08.2021 - 02.2023
High School Diploma -
Joshua High School