Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alanna Gillingham

Cheney,WA

Summary

Self motivated college student looking for part time work. I am an experienced server with exceptional customer service skills. Proven ability to enhance guest experiences through attentive service and effective complaint resolution. Strong multitasking and cash handling expertise, fostering warm relationships with patrons and driving repeat business in high-volume settings.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.


References:

(The Golf Club at Black Rock) Cole Suek (406) 750-3697


(The Fieldhouse) Cydney Whitehead (206) 495-5995

Overview

4
4
years of professional experience

Work History

Server Customer Service

The Golf Club at Black Rock
05.2025 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Server Customer Service

The Golf Club at Black Rock
08.2024 - 10.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Restaurant Hostess

Conley's Place
06.2021 - 12.2022
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Server

The Fieldhouse Pizza and Pub
12.2021 - 06.2022
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Streamlined order-taking process to minimize wait times for diners.

Education

High School Diploma -

Cheney
Cheney, WA

Associate of Arts - Ultrasound Tech

Spokane Community College
Spokane, WA
09-2028

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Order accuracy
  • Beverage preparation
  • Positive and professional
  • Point-of-sale system
  • Warm and friendly

Timeline

Server Customer Service

The Golf Club at Black Rock
05.2025 - Current

Server Customer Service

The Golf Club at Black Rock
08.2024 - 10.2024

Server

The Fieldhouse Pizza and Pub
12.2021 - 06.2022

Restaurant Hostess

Conley's Place
06.2021 - 12.2022

High School Diploma -

Cheney

Associate of Arts - Ultrasound Tech

Spokane Community College

Similar Profiles

CREATE PROFILE
Alanna Gillingham