Alanna Hamilton
Southern Pines,NC
Summary
Dynamic professional skilled in prescription processing, insurance verification, and patient confidentiality. Proven ability to foster teamwork and resolve conflicts effectively, contributing to a positive and efficient work environment.
Overview
10
10
years of professional experience
Work History
Lead Teacher
Sunshine Learning Center
Southern Pines, NC
09.2024 - Current
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Fostered a positive classroom environment promoting social, emotional, and cognitive development.
- Organized educational activities that encouraged teamwork and problem-solving skills among students.
- Participated in professional development workshops to refine teaching techniques and stay current with early childhood education trends.
Customer Service Representative
Chewy.com
Remote
07.2022 - 08.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing and ensured timely fulfillment of customer requests.
- Assisted in training new team members on best practices for customer service excellence.
- Utilized CRM software to track customer interactions and improve service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Pharmacy Service Representative
CVS Healthcare
Remote
09.2020 - 02.2021
- Assisted patients with prescription inquiries and medication management.
- Processed prescription orders accurately using pharmacy software systems.
- Collaborated with healthcare providers to resolve patient medication issues.
- Educated patients on proper medication usage and potential side effects.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Route Service Manager
Orkin Pest Control
Pompano Beach, FL
01.2016 - 02.2019
- Led daily operations of service routes, ensuring timely and efficient delivery of pest control services.
- Trained and mentored service technicians on best practices and safety protocols.
- Implemented process improvements that enhanced operational efficiency and customer satisfaction.
- Collaborated with sales teams to identify opportunities for expanding service offerings in existing accounts.
- Improved route efficiency by analyzing and optimizing daily schedules and service routes.
Education
No Degree - Medical Coding
Penn Foster Career School
Online09.2026
Associate of Science - Education
Broward College
Fort Lauderdale, FL01.2024
Skills
- Prescription processing
- Patient confidentiality
- Insurance verification
- Pharmacy software proficiency
Timeline
Lead Teacher
Sunshine Learning Center
09.2024 - Current
Customer Service Representative
Chewy.com
07.2022 - 08.2024
Pharmacy Service Representative
CVS Healthcare
09.2020 - 02.2021
Route Service Manager
Orkin Pest Control
01.2016 - 02.2019
No Degree - Medical Coding
Penn Foster Career School
Associate of Science - Education
Broward College