Alanna Infantolino
Nashua
Summary
Customer Service and Client Relations professional with proven expertise in managing complex accounts across healthcare, retail, and commercial sectors. Proficient in CRM and ERP systems, consistently delivering precise solutions and enhancing client relationships. Demonstrated ability to streamline operational workflows, resulting in improved efficiency and client satisfaction.
Overview
19
19
years of professional experience
5
5
Certifications
Work History
Customer Service Representative III
Lantheus
North Billerica
05.2022 - Current
- Manage high-volume phone, email, and eCommerce orders for nuclear pharmacies, hospitals, and clinics, ensuring accuracy and timely fulfillment.
- Utilize CRM and ERP systems to track orders, monitor inventory, and document account activity.
- Partner with internal teams to resolve complex inquiries and service issues.
- Maintain and troubleshoot customer eCommerce accounts for seamless ordering.
- Proactively communicate delays and provide alternative solutions to minimize impact on patient care.
Freelance Consultant / Managing Recruiter
Multi-Client
08.2014 - 12.2021
- Led recruitment and onboarding to meet client staffing needs efficiently.
- Streamlined workflows, reducing recruitment lead time.
- Provided client support across retail, wellness, e-commerce, logistics technology, and finance.
- Optimized operational processes and trained staff to enhance service quality.
Business Development Executive
Too Faced Cosmetics, Perricone MD
04.2007 - 08.2014
- Managed a 7-state, 60+ location territory, increasing product assortment and brand visibility.
- Organized customer-focused events, training, and promotional campaigns.
- Ranked top-grossing territory for 26 consecutive months, strengthening retail partner relationships.
Education
Bachelor of Fine Arts - Photography
Art Institute of Boston
Certificate - Photography
New England School of Photography
Skills
- Customer service and account management
- communication and collaboration
- Order fulfillment and accuracy
- Problem-solving and process improvement
- Client relationship management
- Salesforce
- sap
- LX
- IDF
Certification
Yoga Alliance 200 Hr RYT certified
Accomplishments
ASPCA United States Community Leader Award
Volunteer Experience
Animal Welfare experience
Dallas DogRRRDallas DogRRR - Volunteer Adoption Coordinator
- review adoption applications, vetting applicants ,phone interviews ,matching applicants with dogs, coordinating meet and greets between fosters and applicants
Northeast Animal Shelter - Volunteer
- Daily care of animals ,on and off site event support, fundraising, Save-A-SATO program transport support , assist Volunteer Coordinator in on-boarding efforts
Cape Ann Animal Aid-Volunteer
- Daily walking, feeding ,socialization of animals , cleaning facility
Citizens for Farm Animal Protection-
Campaign Volunteer
- Petitioned in support of a measure to be added to the November election ballot ( question 3) that banned specific practices by factory farms in the state of Massachusetts.
ASPCA Volunteer /FundraiserCommunity Volunteer /Fundraiser
- Raise awareness and funds for The ASPCA’s “Mission Orange” Initiative to prevent healthy shelter animals from being euthanized solely for lack of placement. Recipient of The ASPCA’s United States Community Leader Award 2009 for efforts put forth in this initiative.
Languages
French
Limited
Timeline
Customer Service Representative III
Lantheus
05.2022 - Current
Freelance Consultant / Managing Recruiter
Multi-Client
08.2014 - 12.2021
Business Development Executive
Too Faced Cosmetics, Perricone MD
04.2007 - 08.2014
Bachelor of Fine Arts - Photography
Art Institute of Boston
Certificate - Photography
New England School of Photography