Rochann Bell
TxDMV
Katy,TX
25
years of professional experience
Dedicated customer service professional with a proven track record in resolving inquiries and complaints, leveraging active listening and critical thinking. Committed to maintaining accurate records and ensuring customer satisfaction.
Work History
Customer Service Representative III
9 Months- Utilized DMV software to process transactions accurately and efficiently.
- Provided support in resolving customer complaints, ensuring satisfaction and retention.
- Assisted customers with inquiries regarding vehicle registration and titling processes.
- Collaborated with team members to streamline service delivery and improve response times.
- Maintained accurate records of customer interactions and transaction details.
Sales Service Distribution Asscociate
15 Years 1 Month- Operated forklifts and hand trucks to efficiently move and organize mail within distribution center.
- Maintained high levels of inventory accuracy through diligent cycle counting, verification, and reconciliation efforts.
- Supported successful audits through meticulous record-keeping and inventory management.
- Stocked designated items on shelves, end caps and displays.
- Conducted quality checks on mail items to ensure compliance with USPS standards for delivery accuracy.
- Interacted with guests in friendly and knowledgeable way...
- Stocked shelves to match planogram images and instructions.
Sales Associate
2 Years 4 Months- Delivered exceptional customer service, enhancing shopping experiences and addressing inquiries effectively.
- Assisted in merchandising products, optimizing displays to drive sales and attract customer attention.
- Executed inventory management tasks, ensuring stock availability and organization on sales floor.
- Collaborated with team members to maintain store cleanliness and operational efficiency during peak hours.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
FFireman
3 Years 3 Months- Led emergency response operations, ensuring rapid and effective firefighting strategies in critical situations.
- Conducted fire prevention inspections, identifying hazards and implementing safety protocols to protect personnel and assets.
- Trained junior firefighters on equipment usage, safety procedures, and emergency response techniques to enhance team performance.
- Developed and executed training programs for fire drills, improving readiness and compliance with safety regulations
- Operated firefighting equipment, maintaining readiness and compliance with safety regulations.
- Provided first aid treatment to injured individuals while waiting for medical professionals to arrive on scene, minimizing complications from injuries sustained during emergencies.
Education
High School Diploma
No Degree - Medical Coding And Billing
Surgical Technology - surgical technology
Skills
Customer service
Data entry
Account updating
Payment processing
Microsoft Excel
Computer proficiency
Customer account management
Active listening
Timeline
Customer Service Representative III
TxDMV
11.2025 - CurrentRead More
Sales Service Distribution Asscociate
USPS
09.2010 - 10.2025Read More
Sales Associate
Target
05.2007 - 09.2009Read More
FFireman
United States Navy, USN
09.2001 - 12.2004Read More
Ultimate Medical Academy
No Degree from Medical Coding And Billing
Read More
Katy High School
High School Diploma
Read More
Nationa Instititue of Technology
Surgical Technology from surgical technology
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Accomadation from the Admiral of Navy
The Admiral of Navy complimented me on extradorinary Customer service and cleanliness of the dinning room service.