Checrystal Williams
Customer Service/Admin Specialist
Houston,TX
Summary
Dedicated Customer Service/Administrative Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated data transformation issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Have a history of managing large amounts of incoming data and processing it expeditiously, while maintaining other tasks at hand. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
2
2
Certificate
Work History
Customer Service Representative III
Customer Service Representative III
Houston, TX
12.2021 - Current
- As CSR III in data services duties included handling highly confidential information, coordinate with local, state, federal, and private partners and perform data storage and de-identification procedures in accordance with institutional and national policies to ensure maintenance of confidentiality and privacy. Typical role consisted of tasks involving data analysis and manipulation and using data languages such as SQL and Python. Other tasks include providing accurate responses to laboratory, hospitals, providers, and regional/local health departments inquiries that are complex in nature by various forms of communication i.e., phone, email, mail, or in-person including referrals to other government agencies. Also, monitoring laboratories, hospitals, providers, and regional/local health departments and research data to resolve problems.
- Upheld quality control policies and procedures to process data at its highest level.
- Trained new employees on procedures and policies to maximize team performance.
- Developed customer service policies and procedures to meet and exceed industry service standards
- Implemented and developed customer service training processes.
- Promptly responded to inquiries and requests from various providers on reportable diseases.
Customer Service Rep II/ COVID Outreach
A-1 Personnel/City of Houston
Houston, TX
03.2021 - 12.2021
- Assisted in community relations by explaining COVID-19 vaccine program policies to the public.
- Served as first contact with community to answer questions and concerns about COVID-19 vaccinations.
- Participate in special projects and perform back up duties as assigned.
- Assist with COVID-19 mobile vaccination pop-up location set-ups if needed
- Developed customer service policies and procedures to meet and exceed industry service standards
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Developed and updated databases to handle customer data
Certified Medication Aide
SPRING BRANCH TRANSITIONAL CARE CENTER
Houston, TX
07.2016 - 11.2019
- Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Maintained medication stock and cleaned patient rooms and equipment.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Monitored medications for patients with various conditions and kept watchful eye for side effects.
- Assessed patient needs in response to medications.
Chemical Re-Packer
PROFESSIONAL COMPOUNDING CENTERS OF AMERICA, INC
Houston, TX
01.2015 - 04.2016
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Verified labels for appropriate order numbers and item specifications.
- Notified team leader of product discrepancies and equipment malfunctions.
- Followed written instruction on proper gowning, balance calibration, equipment operation, work order instructions and ensure that all data is documented accurately
- Validated work orders and labels, verified documents and their components were accurate and performed scale calibrations
Education
Bachelor of Science - Public Health Education
University of Houston- Downtown
Houston, TX 08.2023 -
Associate of Applied Science - Criminal Justice/Law Enforcement
Delta College
Bay City, MI 01.2007 -
Skills
Innovative
undefinedCertification
Certified Medication Aide, Texas Health and Human Services - 2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Timeline
Bachelor of Science - Public Health Education
University of Houston- Downtown
08.2023 -
Customer Service Representative III
Customer Service Representative III
12.2021 - Current
Customer Service Rep II/ COVID Outreach
A-1 Personnel/City of Houston
03.2021 - 12.2021
Certified Medication Aide
SPRING BRANCH TRANSITIONAL CARE CENTER
07.2016 - 11.2019
Chemical Re-Packer
PROFESSIONAL COMPOUNDING CENTERS OF AMERICA, INC
01.2015 - 04.2016
Associate of Applied Science - Criminal Justice/Law Enforcement
Delta College
01.2007 -
Certified Medication Aide, Texas Health and Human Services - 2014
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