Nicole Bice
Unalaska,AK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. I have helped with management duties for the last couple of years when the Mangers couldn't be here. I have also helped the managers when they were busy. I also enjoy having good relationship with my co workers. If they need help with anything I am always there for them.
Overview
8
8
years of professional experience
Work History
Customer Service Representative III
Alaska Marine Trucking
06.2016 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Security Guard
Shell Oil/Offshore Systems INC
03.2015 - 02.2016
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Interacted assertively but non-confrontationally with personnel and general public.
- Regulated vehicle and pedestrian traffic onto building grounds.
Education
GED -
Wawasee High School
Syracuse, IN06.2004
Skills
- Customer Relations
- Fleet Dispatching
- Barge checking
- Problem-Solving Ability
- Microsoft Word
- Active Listening
- Shipping Procedures Understanding
- Freight Operations
- Route Dispatch
- Records Preparation
- Delivery Scheduling
- Managing Multiple Tasks
- Customer Service
- Coordination
- Reading Comprehension
- Clerical Support
- Filing
- Customer service background
Timeline
Customer Service Representative III
Alaska Marine Trucking
06.2016 - Current
Security Guard
Shell Oil/Offshore Systems INC
03.2015 - 02.2016
GED -
Wawasee High School
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