Word, Excel, Microsoft Office
Deirdre Kelly
Customer Service III
Missouri City,TX
Summary
Accomplished Customer Service Representative III at Emerson Automation Solutions, excelling in critical thinking and SAP proficiency. Demonstrated expertise in elevating customer satisfaction through effective problem resolution and active listening, leading to increased loyalty. Achieved notable customer satisfaction levels by instantaneously addressing and resolving complex inquiries and complaints. Committed to maintaining professional relationships with the clients to increase profitability and drive business results with proven multitasking abilities. Knowledgeable and dedicated customer service professional with extensive experience in Instrumentation Valve Manufacturing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
28
28
years of professional experience
Work History
Customer Service Representative III
Emerson Automation Solutions
Missouri City, TX
11.1995 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with compassion, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Education
No Degree - General Studies
University of Houston - Downtown
Houston, TXSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- SAP
Software
Video Conference, Data Entry, SAP
Work Preference
Work Type
Full TimeTimeline
Customer Service Representative III
Emerson Automation Solutions
11.1995 - 12.2023
No Degree - General Studies
University of Houston - Downtown