Alanna Ivey
Virginia Beach,VA
Summary
Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with ahardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
2
2
years of professional experience
Work History
Server Trainer
Bowlero Lanes
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Streamlined server training process for improved employee retention and quicker onboarding.
- Assisted management in creating a new menu, resulting in increased sales and customer satisfaction.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Crew Member
Dunkin' Donuts
01.2023 - 05.2023
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Contributed to increased sales by upselling menu items and promoting special offers.
Cashier Team Lead
Tropical Smoothie
06.2022 - 12.2022
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Mentored junior cashiers with comprehensive training and ongoing guidance, boosting team performance.
- Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
Education
High School Diploma -
Western Academy of Beijing
Beijing, China05.2022
Associate of Science - Computer Science And Programming
Tidewater Community College
Norfolk, VA05.2024
Skills
- POS System proficiency
- Multitasking
- Problem-solving abilities
- Analytical Skills
- Organizational Skills
- Team Collaboration
- Reliability
Timeline
Server Trainer
Bowlero Lanes
05.2023 - Current
Crew Member
Dunkin' Donuts
01.2023 - 05.2023
Cashier Team Lead
Tropical Smoothie
06.2022 - 12.2022
High School Diploma -
Western Academy of Beijing
Associate of Science - Computer Science And Programming
Tidewater Community College