ALANNA JIMENEZ
Amazon
Pawtucket,RI
4
years of professional experience
Amazon fulfillment associate with experience in Outbound Problem Solve, Pick, Pack, Stow, and Simple Count. Current Learning Ambassador with experience training associates, resolving operational issues, and supporting quality and productivity standards. Previous Area Manager with experience supervising 20+ employees and coordinating multiple client accounts.
Work History
Fulfillment Associate | Learning Ambassador | Outbound Problem Solver
7 Months- Performed Outbound Problem Solve, identifying and resolving issues involving problem shipments, missing items, and damaged packages while following established processes and procedures.
- Gained comprehensive knowledge of fulfillment operations and workflow through cross-training in Pick, Pack, Stow, and Simple Bin Count.
- Currently training an associate in Outbound Problem Solve, providing hands-on instruction and process guidance.
- Applied understanding of CPT requirements to enhance operational flow and meet customer delivery expectations.
- Recognized through documented positive feedback for achieving Top 10% Stow Productivity while maintaining high quality standards.
Front Desk Receptionist
9 Months- Managed scheduling, customer interactions, payments, and data entry to ensure smooth front desk operations.
- Coordinated front desk operations, handling confidential information and resolving issues to maintain a professional environment.
Area Manager
2 Years 2 Months- Oversaw daily operations across approximately 15 client accounts, ensuring service quality, operational standards, and compliance.
- Supervised 20+ employees, coordinating schedules and daily workflows to meet operational goals.
- Monitored operational performance and resolved issues to enhance service quality and client satisfaction.
- Trained and supervised staff on operational procedures and safety protocols.
Education
Bachelor of Business Administration (BBA) - International Business
Technical High School Diploma - Accounting
Skills
Fulfillment operations
Workflow Coordination
Operational Standards
Performance Metrics
Training & coaching
Team Leadership
Teamwork and collaboration
Productivity & Quality
Data Management
Problem solving
English & Spanish
Timeline
Fulfillment Associate | Learning Ambassador | Outbound Problem Solver
Amazon
02.2026 - CurrentRead More
Front Desk Receptionist
Dental Solutions
01.2025 - 10.2025Read More
Area Manager
Clean Facilities Group
09.2022 - 11.2024Read More
APEC
Bachelor of Business Administration (BBA) from International Business
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APEC
Technical High School Diploma from Accounting
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