JUDE TAISAGUE
Lacey,Washington
Summary
Results-driven Associate with PA-level coverage experience, serving as a Learning Ambassador and Problem Solve Expert. Offers 13+ years in customer service, 10 years in management, and 3+ years of Microsoft Office experience, with strengths in operational leadership, associate development, and safety and quality across inbound, outbound, and PIT operations.
Overview
1
1
Certification
1
1
year of professional experience
Work History
Fulfillment Associate / Problem Solver / Learning Ambassador
Amazon
Spanaway, Washington
05.2025 - Current
- Training and Development: Chosen as a Learning Ambassador, trained and cross-trained more than 100 associates across Pick, PIT Operations, and Problem Solve while reinforcing productivity, quality, and safety standards.
- Problem Solve Expertise: Leveraged prior Problem Solve experience from the Lacey location to support the Outbound Launch by coaching newly assigned Problem Solvers on operational workflows, equipment setup, and effective use of available tools. Identified and resolved a significant Dock labeling issue involving multiple center riders using a single PAX label instead of the standard two-label protocol, helping reinforce process compliance and operational accuracy. Additionally, helped clarify UIS/Sort workflow issues during the PAE2 launch, supporting process consistency, issue resolution, and efficient operations.
- Bulk Fulfillment Leadership: Taking the lead in Bulk Fulfillment operations, providing PA-level coverage while collaborating with Area Managers and Process Assistants to coordinate Pick associate staffing, overseeing general department workflow, and conducting training for Bulk Fulfillment operations and Problem Solve processes to support productivity, quality, and operational efficiency.
- Operational Leadership: Provide Process Assistant-level support to Dock, Sort, and Pick operations through floor leadership, associate support, workflow monitoring, and real-time issue resolution.
- Productivity and Performance: Consistently exceeds individual productivity targets by 5–10% while maintaining quality, safety, and process compliance.
- Cross-Functional Experience: Work across Inbound, Outbound, Pick, Sort, Dock, Problem Solve, and PIT Operations, demonstrating adaptability and a broad understanding of fulfillment operations.
- Associate Support: Coaches associates on performance expectations, quality standards, and proper procedures while helping teams address operational barriers and maintain productivity.
- Ownership and Continuous Improvement: Demonstrate initiative, accountability, and a bias for action by taking on responsibilities beyond standard associate duties and supporting safe, efficient, and consistent operations.
- Process Execution: Perform specialized operational functions, including Lantech pallet wrapping, Stuff-it Model DTB-8 trailer loading, Wall Builder, Waterspider, Fluid Loader, and Pallet Builder.
Education
High School Diploma -
George Washington High School
Mangilao, GU05-2011
Skills
- Problem Solve
- Process Training
- PIT Operations
- Workflow Coordination
- Process Improvement
- Effective Communication
- Staffing Coordination
- Operations Support
Certification
- Learning Ambassador | Veteran Problem Solver
Certified in Multiple PITs, Hazardous Spills, Jam Clear, Lantech Operator, Stuff-it Model DTB-8
Leadership Principles
- Customer Obsession • Ownership • Hire and Develop the Best • Insist on the Highest Standards • Bias for Action • Earn Trust • Deliver Results • Dive Deep • Learn and Be Curious
Timeline
Fulfillment Associate / Problem Solver / Learning Ambassador
Amazon
05.2025 - Current
High School Diploma -
George Washington High School