Kiara Laboy
Orange City,FL
Summary
Accomplished professional with a proven track record at Amazon, adept in critical thinking and team building. Excelled in enhancing customer relationships and streamlining operations, achieving challenging objectives through effective communication and time management. Skilled in employee training and leveraging analytical skills to resolve complex issues, significantly improving team efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Outbound Problem Solver/Learning Ambassador
Amazon
Deltona, FL
10.2020 - Current
- Made decisions and resolved issues using critical thinking and analytical skills.
- Monitored daily operations to ensure timely resolution of customer inquiries and requests.
- Trained team members on problem-solving techniques and tools.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Trained new employees regarding warehouse procedures and standards.
Dental Assistant
Greenberg Dental and Orthodontics
DeLand, FL
12.2018 - 10.2020
- Assisted dentist during examination by retracting patient's tongue and cheeks.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a neat, clean and organized environment throughout the office.
- Sterilized dental equipment using automatic washers to prevent cross contamination.
Opening Shift Leader
Dunkin'
DeBary, FL
10.2017 - 12.2018
- Provided excellent customer service in order to resolve any complaints or issues quickly.
- Guided onboarding baristas in customer service protocols.
- Maintained a clean and organized work environment.
Education
Bachelor of Science - Supervision And Management
Daytona State College
Daytona Beach, FL05-2026
Associate of Arts -
Daytona State College
Daytona Beach, FL05-2022
High School Diploma -
University High School
Orange City, FL05-2017
Skills
- Critical thinking
- Team building
- Employee training
- Customer relationship management
- Time management
- Effective communication
Languages
Spanish
Native/ Bilingual
Timeline
Outbound Problem Solver/Learning Ambassador
Amazon
10.2020 - Current
Dental Assistant
Greenberg Dental and Orthodontics
12.2018 - 10.2020
Opening Shift Leader
Dunkin'
10.2017 - 12.2018
Bachelor of Science - Supervision And Management
Daytona State College
Associate of Arts -
Daytona State College
High School Diploma -
University High School
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