Alanna Kane
Sharpsville,PA
Summary
Certified Public Safety Telecommunicator offers demonstrated communication and multitasking abilities. Knowledgeable about documentation and dispatching systems. Remains calm under pressure. An expert in gathering and relaying information and coordinating responses for multiple departments. Hardworking, dependable, and a trusted team member for over twenty years.
Overview
24
24
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Mercer County Department Of Public Safety
04.2003 - Current
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Served as an essential link between various emergency services providers, ensuring rapid deployment of necessary assistance during crises.
- Achieved high levels of proficiency in multitasking by managing phones, radios, computers, and other equipment simultaneously under pressure.
- Streamlined inter-agency coordination by serving as the primary point of contact for multiple departments during major events or disasters.
- Provided exceptional customer service to callers, addressing their needs promptly and professionally.
- Supported fellow telecommunicators during high-stress situations, contributing to overall team success.
- Participated in regular training sessions to stay updated on industry best practices and maintain certification requirements.
EMS Dispatcher
McGonigle Ambulance Service
05.2000 - 02.2003
- Collaborated closely with field units, ensuring clear communication channels for optimal operational efficiency.
- Kept accurate records of dispatched vehicles and personnel, allowing for better resource tracking during emergencies.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Efficient handling of mail and billing during down time.
Education
Some College (No Degree) - World Religion
Thiel College
Greenville, PAHigh School Diploma -
Lakeview High School
Sandy Lake, PA06.1988
Skills
- Customer Service
- Problem-Solving
- Call Prioritization
- Decision Making
- Active Listening
- Resource Coordination
- Incident Documentation
- Computer-Aided Dispatching
- Information Gathering and Relay
- Empathy and Compassion
- Time Management
Accomplishments
I have received several Letters of Commendation for the professional, yet compassionate handling of various emergency situations.
Affiliations
- Gardening
- Fiber Arts
- Online Classes
Certification
Maintains ongoing certifications for Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch and CPR.
Timeline
911 Public Safety Telecommunicator
Mercer County Department Of Public Safety
04.2003 - Current
EMS Dispatcher
McGonigle Ambulance Service
05.2000 - 02.2003
Some College (No Degree) - World Religion
Thiel College
High School Diploma -
Lakeview High School
Maintains ongoing certifications for Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch and CPR.
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