Alanna Kettner Romero
Katy,USA
Summary
Dynamic bilingual professional with over 6 years of experience in recruitment and residential property management, adept at driving occupancy rates, closing sales, and managing talent acquisition. Recognized for delivering exceptional customer service and fostering a positive reputation for properties through strategic communication and leadership. Committed to excelling in fast-paced and team-oriented environments, with a passion for event planning that enhances community engagement. Proven track record of success reflected in consistently high Google reviews for previous and current properties.
Overview
7
7
years of professional experience
Work History
Lease-Up Leasing Professional
Avenue5 Residential LLC
Katy, TX
02.2024 - Current
- Lenox Katy Crossing (Garden-Style Mid-Rise)
- Achieved 94% occupancy in less than one year in a lease-up property through effective tours, lead generation, and lease closings, earning 5-star Google review ratings.
- Independently managed weekend operations, overseeing leasing, resident services, property operations, and problem de-escalations with efficiency and professionalism.
- Boosted resident retention by managing renewals using excel spreadsheets, or by organizing event engaging community events and collaborating with vendors such as pop-up markets, and other events.
- Aided with property accounting, prepped move out statements, processed lease termination price breakdowns and explained billing to residents.
- Managed daily activity reports (DAR) and proactively contacted individuals with outstanding balances to ensure prompt collections.
- Demonstrated strong skills in leasing, with a smooth transition to ACM responsibilities, focused on supporting reports and financials.
- Ensured tour ready units, shared areas, and conducting weekly walks to uphold quality standards.
Leasing Professional
Waterton
Houston, TX
02.2023 - 02.2024
- The Reserve by the Lake (Garden-Style Property)
- Drove occupancy as primary leasing liaison, upholding Waterton’s Resitality standard via tours, renewals, and lease generations.
- Delivered 5-star customer service, elevating online reviews from 1.8 to 4.9 stars in one year by resolving resident concerns promptly.
- Managed lease documentation and utilized OneSite for metrics tracking and CRM activity.
- Collaborated with maintenance teams to support tour-ready units, and shared areas to foster a strong community.
- Developed strong relationships with prospective tenants, enhancing customer satisfaction and retention rates.
- Delivered exceptional customer service, fostering resident loyalty and encouraging relocations to a new property after lease completion.
- Managed leasing processes, ensuring compliance with company policies and local regulations.
HR Specialist and Talent Recruiter
Off Duty Management
Katy, TX
06.2022 - 01.2023
- Developed creative recruitment strategies with organization, sourcing high-quality candidates for law enforcement roles via social media, trade shows and databases.
- Managed full cycle recruitment from candidate sourcing to onboarding, providing orientation, and ensuring seamless transitions and alignment with organizational goals and timelines.
- Maintained CRM data accuracy, conducted market research, and created marketing content such as newsletters and brochures to enhance talent attraction.
- Delivered tailored candidate presentations collaborating with business development teams to meet staffing needs.
- Streamlined recruitment process to deliver six new hires weekly, focusing on key roles such as operations VP and call center positions through daily interview management.
Senior Recruiter
Hire Priority
Houston, TX
07.2020 - 06.2022
- Led full cycle recruiting for multifamily properties, securing talent in a competitive market.
- Marketed positions across job boards and networks, managing sourcing, screening, interviews, and onboarding.
- Negotiated pay with clients and job seekers, securing competitive offers and ensured candidate satisfaction.
- Established a flexible work arrangement, enabling remote work 3-4 days weekly while ensuring availability for in-office collaboration 1-2 days.
- Assisted with onboarding processes to support new employee integration. Provided orientation resources to help familiarize new hires with company culture. Guided new team members through initial training sessions.
Leasing Consultant
Greystar
Houston, TX
06.2019 - 06.2020
- West Mount at Eldridge Apartments (Garden-Style Property) Part-Time
- Conducted tours, and generated leads to support high occupancy.
- Prepared lease documentation, physical file organization and used property management software's.
- Supported community events and unit upkeep to support high presentation standards.
Education
High School Diploma -
James E. Taylor High School
Katy, TX05-2015
Skills
- Fair housing policies
- Telephone and email etiquette
- Fair housing regulations
- Goal-oriented mindset
- Team building
- Application processing
- Event planning
- Business partnerships
- Relationship building
- Lead conversion
- Fluent bilingualism
- Administrative skills
- Recruiting and sourcing
Accomplishments
Achieved 0 negative Google reviews in my entire leasing career.
Achieved 100% mystery shop scores.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Volunteering
- Gardening
- Interior Design
- Engaging in food photography and sharing culinary creations on social media
- Reading
- I enjoy helping others and giving back to the community
- Event Planning
- Networking
Timeline
Lease-Up Leasing Professional
Avenue5 Residential LLC
02.2024 - Current
Leasing Professional
Waterton
02.2023 - 02.2024
HR Specialist and Talent Recruiter
Off Duty Management
06.2022 - 01.2023
Senior Recruiter
Hire Priority
07.2020 - 06.2022
Leasing Consultant
Greystar
06.2019 - 06.2020
High School Diploma -
James E. Taylor High School
LEADERSHIP
I have many leadership qualities to fit a role where my potential is seen. I directed independent operations at Avenue5 managing a high traffic office during weekends proving accountability in high pressure settings. Improving property ratings through proactive issue resolution. Leading team meetings to improve property enhancements and standards to drive property goals. Spearheaded full cycle recruitment in earlier roles and mentored teams to meet staffing goals in competitive markets or gathering support to property management teams to ensure property goals are met.