Naomi Brown
Decatur,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Leasing Agent ( Lease Up)
Willow Bridge
01.2023 - 02.2024
- Increased client satisfaction by promptly addressing inquiries and providing accurate information about property features and amenities.
- Conducted thorough market research to ensure competitive pricing strategies that attracted potential renters.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Property Manager
Max One Mangement
02.2018 - 11.2023
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
- Customized homes in accordance with luxury and quality standards, continuously surpassing guest expectations.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Customer Support Representative
Equifax
12.2014 - 10.2018
- Processed a high volume of incoming calls from business customers, regarding consumer credit reports.
- Provided technical support for credit reporting systems, as well as troubleshooting with customers.
- Handled highly sensitive information regarding consumer's credit files.
- Excellent hands on experience on analytical tools such as SAS, DCAT, Oracle and Mainframes.
- Clarifying reviewing and analyzing software requirement specifications.
Customer Relations Manager
Town Center Nissan
08.2009 - 10.2014
- Actively monitored and managed customer satisfaction with assigned accounts.
- Developed continuous improvement plans to ensure account loyalty and repeat business.
- Responsible for leadership, coaching, and professional development of the customer service staff.
- Directed guests and routed deliveries and courier services.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Had to juggle and meet tight deadlines without compromising quality, answering a multi- line phone systems, taking messages, overhead paging and greeting customers.
- Supported the human resources department in the annual employee review process to manage performance merit increases.
Education
High School Diploma -
North Springs High School
Atlanta, GASkills
- Creative problem solver,
- Exceptional communication skills,
- Microsoft Outlook,
- Word and Excel,
- Attention to detail,
- Excellent time management skills
- Manage Rentals
- Fair Housing Policies
- Yardi
- Entrada
- Blue Moon
Timeline
Leasing Agent ( Lease Up)
Willow Bridge
01.2023 - 02.2024
Property Manager
Max One Mangement
02.2018 - 11.2023
Customer Support Representative
Equifax
12.2014 - 10.2018
Customer Relations Manager
Town Center Nissan
08.2009 - 10.2014
High School Diploma -
North Springs High School
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