ALANNA MARIE NIXON

• Trained and mentored kitchen staff on culinary techniques and safety protocols.
• Coordinated inventory management processes to reduce waste and optimize stock levels.
• Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
• Managed kitchen staff, ensuring proper training and adherence to safety protocols for a safe working environment.
• Trained kitchen staff to perform various preparation tasks under pressure.
• Monitored food preparation processes to maintain consistent taste, texture, and presentation of dishes.
• Created visually appealing plate presentations to enhance the overall dining experience for guests.

• Cultivated a friendly atmosphere by engaging with regular customers personally.
• Resolved customer complaints professionally, enhancing overall satisfaction and retention.
• Coordinated with team members during peak hours to ensure efficient service delivery.
• Collaborated with team members during busy hours to maintain fast service speed.
• Engaged in friendly rapport with customers increasing customers' return and overall purchase.
• Followed health and safety guidelines strictly to ensure a safe environment for both staff and customers.

• Resolved customer issues through active listening and problem-solving, enhancing customer satisfaction.
• Generated new customer prospects or referrals to build relationships and drive sales.
• Generated new customer prospects and referrals, fostering relationships to increase sales opportunities.
• Organized back-stock items and maintained fully stocked sales floor, improving shopping experience.
• Maintained knowledge of current promotions, policies regarding payment, exchanges, and security practices.
• Organized back-stock items and ensured the sales floor was fully stocked.
• Alerted supervisors regarding safety and security issues.

• Greeted customers to take food orders and provide menu information.
• Delivered superior customer service in fast-paced food environment.
• Helped customers use self-service machines to order food.
• Assisted customers with self-service machines to enhance ordering experience.
• Achieved daily targets through effective teamwork and individual contributions.
• Communicated clearly with team members in kitchen.
• Informed customers of out-of-stock items and provided alternative recommendations to maintain satisfaction.

• Motivated team to deliver quality service and foster energetic, collaborative environment.
• Delegated tasks, communicated expectations and directed workflows to improve performance.
• Motivated team to deliver quality service while promoting energetic and collaborative environment.
• Built rapport with patrons to enhance customer satisfaction and effectively resolve issues.
• Reviewed and adjusted daily deployment sheet to optimize team efficiency and manage labor costs.
• Performed or delegated opening and closing tasks in alignment with checklists.

NAMI Peer Support Certification , Online

• Thespian Honor Roll
• Comedy Sportz
• Honor Roll [2015]